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I was using the FAQ feature of this app for many years. This was free. However, they decided they needed to charge if you had more than 5 FAQ articles. When they launched the pay plan, instead of just limiting your display of FAQ articles to 5, they deleted all of your content beyond the 5 articles.
So, even by paying the money to upgrade, I would have had to recreate all of my content in their ...
Hello Stinking Patch Co. Team!
We are sorry that the app upgrade made you upset.
And wish it was lighter for our customers.
During these last week our dev team has been ...
The formatting tools really suck for the FAQ page. Not user friendly or stable. At All. Not being able to change or match fonts is time consuming and inconvenient :((
Hello there!
Kindly note that HelpCenter app tries to take in the styles as provided by your theme developer. HelpCenter FAQ page will look different on different themes.
...
Also unhappy from the changes. For my futures shops, I won't use this app as the free features are too limited (1 section please come on) and I dont use any of the premium features. Time to find an alternative...
Thanks for your honest opinion! We appreciate you being our customer as everyone else and is sad that changes makes you unhappy. Please understand that the same as you, we ...
The worst app for FAQs!
Even in offline mode, it appears in Google Search.
Service in bad faith: not very conciliatory and untrue.
Not possible to translate the app in several languages simultaneously. STAY AWAY!
La pire des apps en ce qui concerne les FAQ!
Même en mode Offline, celle-ci apparait dans la Recherche Google.
SAV de mauvaise foi: peu conciliant et mensonger.
Pas possible de traduire ...
Hi,
thank you for the feedback and I hope you can reply to my email I've just sent. I'm hoping to chat more about languages as you can surely add other languages to ...
Great concept, but the app is a pain in the ass when trying to simply format and edit your FAQ text.
I think that this app deserves more than 5 stars.
For 2 reasons
1.
The most important that is absolutely perfect for the need of a small e-commerce that doesn't need all the more advanced features that Zendesk Help Center for example can give; while doing this, it gives you a proxy url that allows you to seamless integrate in your store, and this is a key feature; plus, it has all the essential ...
Easy to setup and works well, however our FAQ page does not load on first load, only after reloading page and no feedback from support team. Looking for alternative.
very horrible customer service. I emailed at least 8 times without a response! Not happy!!! Not impressed!!! You guys need to do better. Im paying for something that doesn't even work well with my store.
Dear Prestige Beauty Shop,
thank you for your feedback. Our support emails were sent to you on Feb. 5th, 10th, 11th, 16th and 23rd. Sorry for miscommunication, maybe some of ...
Désolé !
en plus d´être dans une gamme payante,personne ne me repond.
pourtant c'est écrit support prémuim,ne venez pas me dire de voir dans le spams.
Bonjour UNIVERS MARS,
Nous avons reçu votre demande hier, déjà tard dans la nuit. Notre équipe d'assistance vous a déjà contacté.
S'il vous plait, veuillez répondre à notre ...
At first, I was just delighted and then within a week, my app literally started saying "There was an error in the third-party application" which Google did not like on my site. I have been trying to contact these guys and nada so far. Now I wonder if all my text is now lost and I have to redo it again. Please fix these errors, we all want an easy app that just works. Thanks!