Reseñas (1.335)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 87% de las calificaciones son de 5 estrellas
  • El 7% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
Fecha de modificación: 26 de diciembre de 2020

I use this app to cut down on the frequency of customer questions. This is a must-have for any store seeking good customer relations. This app does what it says! I also like their customer service. I had a slight problem with the color of my text. They responded quickly with a video that solved my problem. Thanks, guys. I like the cost too especially for someone just starting out in ecommerce. I high recommend Help Center FAQ!!!

generationmerch
Canadá
Más de 3 años usando la aplicación
24 de enero de 2023

Contacted support via email and a solution was put in place within 10 mins. Great service. Recommended.

LEDSpace
Reino Unido
Más de 3 años usando la aplicación
Shark Byte, Inc respondió 24 de enero de 2023

Hello LEDSpace team,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!
We’re here for you anytime.

Regards,
HelpCenter Team

5 de julio de 2018

Best FAQ app and it's FREE! Quick and easy to set up. I needed to get some customizations done... contacted their support late on a Saturday and heard back from Marius first thing Sunday morning. Very responsive support—how customer support should be. Not surprisingly, I plan to use their Trackr app as well. Highly recommended!

Wing Chun Illustrated
Finlandia
Más de 3 años usando la aplicación
5 de marzo de 2020

A great app that does exactly what we require. Simple and easy to use that looks great on desktop and mobile device.

Inspired Wallpaper
Australia
Más de 3 años usando la aplicación
24 de abril de 2017

Very easy to use, and very fast to add, great app!!

Lunivers Otaku
Francia
Más de 3 años usando la aplicación
Fecha de modificación: 4 de mayo de 2022

The tech support fixed a new issue with languages super quickly, really on the spot. Also the Customer service responded very fast.

Manduka EU
Países Bajos
Más de 3 años usando la aplicación
20 de abril de 2017

So far so good with setup and integration of the FAQ section. Took all of about 10 minutes.

Generous Apparel
Australia
Más de 3 años usando la aplicación
11 de noviembre de 2020

The developer is so kind!!
We have some problem on HelpCenter, but the developer have fixed these for a week.

bstyle store
Japón
Más de 3 años usando la aplicación
9 de enero de 2020

I love this app. I have the free version and it's very very easy to use, no complicated steps, no going into your code for anything. Instructions on how to set it up are clear, there is only one step to include it in your menu. It looks very professional on the website. My FAQs now look well made. If I need to add or change something it is extremely simple. The paying version I guess would be excellent for more complex FAQs and I bet it's still super easy to use. Thank you so much guys and congratulations on your app.

MyShittyBackpack™
Estados Unidos
Más de 3 años usando la aplicación
Shark Byte, Inc respondió 10 de enero de 2020

Thank you so much for your review and kind words! We wish all the best in your business! And if there will be any questions regarding HelpCenter app - just let us know and we'll be at your service :).

HelpCenter team
support@eoscity.com

17 de julio de 2023

Alright alright hear me out - there is a lot of frustration here about how they handled the transition to the new (paid) subscription plans. I was frustrated too when suddenly my 5 FAQ articels were deleted, just because I didn't select any plan in time.

BUT the Helpcenter guys listened to all the negative feedback and restored every FAQ article. The support team was very helpful and there was compensation for the inconveniences. The new subscription plans are fair in my opinion.

The App is easy to use and has been updated with new features and an easy interface. Honestly if it weren't for that bumby transition phase, I think the App would have close to 5,0 stars.

Mix-Ready
Alemania
Más de 3 años usando la aplicación
Shark Byte, Inc respondió 18 de julio de 2023

Hi Mix-Ready team!

Thank you very much for such feedback. It means alot for us!
Feel free to contact us if you have any issues of difficulties with the app!

Best regards
HelpCenter team