Reseñas (1.331)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 86% de las calificaciones son de 5 estrellas
  • El 8% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
8 de junio de 2019

This was the second FAQ app I tried for my site, and it's far better than the first. So many key features offered for free. It has everything I needed to create a dynamic and easy to use FAQ page. And customer service was quick, easy and friendly.

SnerkShirts by FEEK
Estados Unidos
Casi 3 años usando la aplicación
2 de agosto de 2019

Application au top!facile d’utilisation et le tout simple pour les clients pour se repérer par thème

MONTREBOT
Francia
Más de 2 años usando la aplicación
Fecha de modificación: 25 de noviembre de 2020

1) I tried to look at developer website, but URL is not correct... I wrote support telling them this and they told me how to install app??? This is not the question I asked 2) I asked them for customer websites where their app was installed.. they could not give me even one example to look at.. strange Not a good start for this app...
>> after submitting this review, they got back to me. URL now works and they sent me link to demo page with FAQs so I have updated review from 1 start to 4 stars since FAQs is FREE... still unsure of paid Premium and Professional upgrades.

Big Sky International
Estados Unidos
Más de 2 años usando la aplicación
Shark Byte, Inc respondió 25 de noviembre de 2020

Sorry for this misunderstanding. As requested, we have prepared and sent you a link to a demo page to take a deeper look at the requested features. Also, we are ready to answer any questions during an online meeting or an email.

6 de diciembre de 2023

Good app for FAQs, for the most part. Comes complete with schema markup and the ability to link to specific Q&As. The template choices are limited. There are a couple of issues with technical SEO/accessibility:

1) There are three levels for Headings and Q&As: Category > Section > Articles. If you don't use categories AND sections then you end up with skipped heading levels. In our case, we don't need a subcategory/section within each category.

2) It comes with it's own title tag, which means you get flagged in SEO audits for having multiple title tags. There's no documentation about it this, or how to work around it. I've found that you have to edit the theme code so that the Shopify title tag isn't inserted on this page.

3) The app is heavy, so the FAQs page gets flagged for being slow.

Fancy Feast US
Estados Unidos
Más de 2 años usando la aplicación
Shark Byte, Inc respondió 7 de diciembre de 2023

Hello Fancy Feast US team.
Thank you for your feedback. We’re constantly striving to improve our customers’ experience, so we’ll use your suggestions to improve our application. Thanks for being a customer!

Best rgards,
HelpCenter team

13 de agosto de 2016

This app is a solid free app. You have to learn what you can do and cannot do with their hierarchy of data, but once you learn it, I think it will fullfil most people’s needs for an FAQ page.

Creators Cup Coffee
Estados Unidos
Más de 2 años usando la aplicación
28 de febrero de 2017

So far so good. Nice and simple.

Stealing Spaces
Nueva Zelanda
Más de 2 años usando la aplicación
29 de agosto de 2016

Nice and easy App. Thanks guys

20bucksmax
Reino Unido
Casi 2 años usando la aplicación
Fecha de modificación: 4 de agosto de 2021

It is best FAQ app ever used and support is really efficient and fast.
Even editing is useful and clear.

celebraintion
Italia
Casi 2 años usando la aplicación
Shark Byte, Inc respondió 6 de agosto de 2021

Thank you for the kind feedback! Let us know if you have anything in mind on how we could improve as we truly value the opinion of our beloved community.

Best wishes,
Support team

22 de julio de 2022

The ticketing system is quite nice for most things, and the one time we had an issue with a form the team responded and fixed it the same day, which is pretty huge.
There are a few minor nuisances like the ticketing page needing to be manually reloaded to view customer history and the way some search terms and results persist after you switch "bins", and need to have the search terms manually deleted to view the contents of the new bin.
Despite a few bumps, quite a good experience overall.

Penguin Amusement Inc
Estados Unidos
Casi 2 años usando la aplicación
Shark Byte, Inc respondió 1 de septiembre de 2022

Thank you very much for your honest feedback!
It really helps make our product better and grow.

We have passed this information to our dev team so they can look at it more deeply.

All the best,
HelpCenter team

2 de abril de 2017

Its great because it if free. I need something like this for my web site but didnt know how to use code to do this. Its easy to set up. It wasnt clear how to set up the questions and answers because it is confusing how it asks for new category and then new section and then a new article and the requires a title AND and more text (required to enter text under the title). I felt that it would have been nice to just use category for "shipping questions" and new section for the actual questions, then "new article" with the answer, but you are forced to make a category for each set of questions. Maybe its me but thats kind of confusing. Either way, its perfect for my needs and its FREE!!!

Screwpad
Estados Unidos
Más de 1 año usando la aplicación