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This is the easiest thing in the world to set up and it will save you a lot of time answering the same questions. Definitely recommend this
WISH I CAN GIVE YOU GUYS 0 STARS. You're running people's businesses down with your bad customer service and app.
literally the worst app on Shopify. If you have a serious business then you cannot depend on these people. They do not reply to emails and there's no other way to reach them. I contacted these guys over a week ago because their app keeps showing up errors and we lost all of our replies to customers because they were never sending. Up until today, none of them has reached out to us . but leave them an honest review and watch them reach out to you. Your customer service is appalling. UNBELIEVABLE
Hello AMEKANA.COM Team,
First of all, please, accept our sincere apologies for the troubles you had to face while using our app it was unintentional in any way.
I'd like to explain the situation to you that,indeed, at the beginning of this week we faced some technical issues which affected some of the customers' stores(as a result of that issue, they could see errors while trying to archive the tickets or send them, as well as the newly incoming tickets were not received in the ticketing system).
Please, note that this technical issue affected our side and system as well, to my regret.
That's the reason why your messages haven't been received from our side and replied to on time.
That's what we truly apologize for!
But the issue has been spotted by our developers' team and resolved within the day.
So now, I believe, you shouldn't see any errors within your ticketing system and the tickets should be received properly.
Please, notify us if you still see any errors from your side and I'd be more than glad to assist you with it.
We've already reached you via email and hope that we'll be able to resolve this unpleasant situation.
Once again, my sincere apologies for the inconvenience caused.
Looking forward to your reply.
Regards,
HelpCenter Team
I easy to use and very good interface
I used this app to organise my FAQ-page. It easy to use and looks good. There's a free plan available.
je viens de commence dans le e-commerce et l'application helpcenter est un très bonne outil pour les FAQ je recommande fortement de plus gratuit merci beaucoup au concepteur
I was using the FAQ feature of this app for many years. This was free. However, they decided they needed to charge if you had more than 5 FAQ articles. When they launched the pay plan, instead of just limiting your display of FAQ articles to 5, they deleted all of your content beyond the 5 articles.
So, even by paying the money to upgrade, I would have had to recreate all of my content in their system. Very foolish and they lost me as a customer.
Hello Stinking Patch Co. Team!
We are sorry that the app upgrade made you upset.
And wish it was lighter for our customers.
During these last week our dev team has been working hard to bring the missing FAQ data back to your store.
I’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. You can contact us for the additional details regarding the missing data of FAQ.
In case you'd make a decision to be our customer again, please let us know, and we'll try our best to make your journey with us as joyful as it can.
Best regards,
Helpcenter Team.
Very easy to use. It looks good. Straight forward and simple set up. The free plan offers enough for me to be happy with it.
I have started using this app a few months ago, and I am happy with all functionality and the way its operate on my website. Also, their customer service is astounding. I contacted them on Sunday, and I got the reply within few minutes. I wanted customisation due to website colour, Marius helped me instantly with the solution. Highly recommended.
it is ok now, but I prefer to pay after proving the application and all the tools.
it is ok now, but I prefer to pay after proving the application and all the tools.
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It's really great apps for me to create FAQ Session. Easy to edit and very useful. Thanks a lot HelpCenter Team. You guys are awesome!