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Very simple and easy to use. Will sync to your site's theme which you don't always see in apps like this.
I used to love this app, but I just found out that if I want to continue adding new sections and categories to my FAQ page, then I'll need to upgrade to premium. From now on, the free version will only include one category and one section. This will basically force every user to use the premium version, since having only one section on the FAQ page is not very useful (unless you want your page to look totally unprofessional).
You say you will not charge existing users for the sections they have already created, as long as we don't uninstall the app. However, if we have some technical issues that require uninstalling and reinstalling the app (and we don't manage to reinstall within 48 hours), then we will have only one section on our FAQ page, just like new users, unless we pay up.
I understand that you need to make a living, but I'm quite pissed that you managed to ruin one of my favorite apps. If the free version included unlimited categories and sections (just like before), then it wouldn't seem like you are pushing your users to pay for the premium version.
Dear Polaris Baby,
Thank you for your feedback. We want to assure that all Help Center features and FAQ structure that you had before Premium plans launch remain you for FREE. If you need to change a structure or add more categories, sections to your FAQ page - you can add as many as you like for free in transition period (or if you'll need a prolongation of it - please let us know). And use upgraded structure now or later - according to your business needs.
We'd kindly like to pay your attention to app uninstallment and 48hours period: this comes from GDPR requirements and Shopify redact policy. It is general obligatory rule for all app developers to delete merchants and it's customers data after 48 hours when app is uninstalled. We understand the inconvenience that might be caused in such cases, but app developers have to follow these important Shopify requirements.
If you'll have any additional questions - please let us know (support@eoscity.com).
We'll be at your service.
kind regards -
Help Center team
I didn't use it yet, but i like it
Great app!! Easy to use. Thanks
awesome app guys congrats. only thing is we can not remove your name from the website without subscribing a plan.
Hi dear Ever.Boost!
We are so glad to hear that you love our product! Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. We try to do our best to improve our functionality and service!
Best regards,
Helpcenter Team
Really helpful! This helped me a lot to create a very beautiful FAQ which increases trust considerably ! Thanks !
very easy to use this app, save lot of my time. very helpfull to thoese people who want to run e commomce on shopify
Testing a free version as of now. App is hanging sometimes through Google Chrome browser , even after page reload. But resumes its work after closing the whole browser and reopening and logging in shopify page again.
Thank you for your feedback. Our support team have reached out to you in order to understand the issue better and help you out. Please check your email inbox.
Looking forward to talking with you.
Wishes,
HelpCenter team
Good design of the FAQ and the app is easy to use. Simple and sufficient results. Exactly what I needed. I strongly recommend the app
Does it's job very well and looks very nice! And, most importantly, it's free! Really a good app to have for better customer support.