Avis (1 336)

Note globale
4,7
Nombre d’avis par note
  • 87 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
9 janvier 2021

The free version is alright. Allows for a basic FAQ page to be setup and implemented at no cost. If you want customization, paid plans allow for pretty full customization of the FAQ page.

MOmentum Books
États-Unis
4 mois d’utilisation de l’application
16 décembre 2016

Free and doesn't nag trying to sell stuff to you. Installs easily. Quick and intuitive to setup up help page structured by category/section/article complete with a preview button. The default toggle animation and styling are nice enough to leave as-is.

Millennia Goods
États-Unis
5 jours d’utilisation de l’application
11 janvier 2020

I used this app on my new store for FAQ page and it helps. It is better if you offer additional sections.

Trikbay
Philippines
4 mois d’utilisation de l’application
24 novembre 2022

Ho usato quest'app per introdurre le FAQ e la live chat, molto utile ed assistenza sempra disponibile, unica pecca riscontro un problema con la live chat che bisogna aggiornare la pagina per inviare correttamente i messaggi in chat

Kitters
Italie
5 jours d’utilisation de l’application
Shark Byte, Inc a répondu 24 novembre 2022

Ciao Kitters,

Grazie mille per aver lasciato una recensione positiva.
Il tuo feedback è importante per noi!

Grazie per aver segnalato l'inconveniente, il nostro team sta già lavorando alla soluzione di questo problema.

In caso di difficoltà, i nostri agenti di supporto saranno lieti di aiutarti.

Distinti saluti,
HelpCenter Team

Modifié le 23 juillet 2019

Had trouble setting this up and had trouble finding the install video after closing windows by accident. When I contacted support they gave me a generic response instead of actually taking the time to look and understand the problem. Once it was fixed - a week later - customer service has berated me into changing my review.

whitewolfandco
Australie
5 mois d’utilisation de l’application
Shark Byte, Inc a répondu 21 juillet 2019

Dear Whitewolfandco,

We are happy that the issue was solved and FAQ page is live on your store right now.
Regarding Help Center video - if you need it in the future, it's always available on Shopify app store, Help Center app's description's listing page, top right corner: https://apps.shopify.com/helpcenter
We are truly sorry, if you've experienced some negative emotions in app's setting up process. When the issue about linking FAQ with shop's menu was solved, support people kindly asked to update the review.
We wish you all the best in your business!

Kind regards -
Help Center team

July 21st:
Hi whitewolfandco,

There isn't really any problem and your HelpCenter page is not live because it isn't linked with a menu properly. The HelpCenter page is located here https://whitewolfnco.net/apps/help-center and your footer menu has a link https://whitewolfnco.net/pages/help-centre which isn't the link of the app. Simply, go to your navigation section and assign a link path /apps/help-center to your menu item. Your page will be live immediately.

14 mai 2019

the best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Toysitos
Argentine
5 jours d’utilisation de l’application
9 janvier 2019

Awesome app, and graat customer service that responds quick when you reach out for help regarding the app!

L'Homme de Cuir
Danemark
5 jours d’utilisation de l’application
16 janvier 2021

Disapontited. Filled in all information, added to webpage as written in instruction, but page does not show up. Showing loading, but nothing going on. There is no chat, where you can as to help you. Definitely not worth payment

You go, girl!
États-Unis
4 mois d’utilisation de l’application
Shark Byte, Inc a répondu 17 janvier 2021

Hi, thank you for the feedback.

I just wanted to say that we have found the solution to the problem but the issue is related to the theme functionality. In order to resolve the issue, we'd need to access your admin panel. I've contacted you via email regarding this and looking forward to hear from you.

Also, I'd like to note that even though chat support is unavailable right now, our support team can be accessed at the email address: support@eoscity.com. We're here to help everyday of the week and we react as fast as possible.

Please get back to us via email and we'll fix the problem. Have a great day! Eoscity support.

29 septembre 2021

Useful app with flexible settings. Great and fast support team. Very appreciated for help with installation.

iWoodStore
Ukraine
4 jours d’utilisation de l’application
26 mai 2017

Excellent! I love the app.
However you can add more functionality on text and paragraph formatting

Discounts Mall
Kenya
3 mois d’utilisation de l’application