Avis (1 331)

Note globale
4,7
Nombre d’avis par note
  • 86 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
10 février 2023

In recent days, we have been unable to receive messages from customers via the "Contact Us" page.
After testing, we can't find the customer's message in the mailbox, please tell us what is the reason?
This has taken a toll on us.

I try to set up the mailbox in the background, and every time I set it up, I can only receive the first message.
Then, the background automatically restores the previous ...

creabest.fr
Allemagne
Plus de 2 ans d’utilisation de l’application
Shark Byte, Inc a répondu 10 février 2023

Hello Creabest Team!
Please accept our sincere apologies for the issue occurred.
We'd like to investigate and fix this case, however as the app is already uninstalled we are ...

11 avril 2017

Terrible support. I contacted them a 2 times about the same issue and never heard back from them.

Dog Signs Online
États-Unis
Plus d'un an d’utilisation de l’application
27 mars 2023

It was free to use at first, and I thought it worked well, but later it was charged, which I thought was unreasonable. I used a lot of information and content on the FAQ function provided by you, but suddenly changed it to charge, which is obviously unreasonable. Should be later to use the user charge, the old user does not charge. Now I bought a topic that provides FAQ functionality, and now I ...

aeyee
Chine
Plus d'un an d’utilisation de l’application
Shark Byte, Inc a répondu 27 mars 2023

Hi AEYEE team.
We're very sorry to read about the bad experience with our app.
Please let us note that we've been informing our customers about the changes in the HelpCenter ...

26 avril 2017

Great app, easy to install and looks professional.. so why the 1 star?

Well, all was working great but my customers now cannot get past the reCAPTCHA form. I have contacted the developers who haven't replied.

I will change this review to a well deserved 5 stars for the app once the issue is resolved. Sadly, my 1 star for customer services will still stand regardless.

Blazed Wear
Royaume-Uni
Environ un an d’utilisation de l’application
17 janvier 2017

at first I was excited about this app. It had the potential to make my FAQ's page wonderful. However....... while it was seamless and I got things added, then added it to my store, there was a problem. I could see the headers but the links to the actual questions are not showing up. seems that the type color that shows up on the main page with the titles of the questions are the same color as my ...

Rjs Jewelry Boutique
États-Unis
Environ un an d’utilisation de l’application
16 janvier 2023

NEVER USE OR PAY FOR THIS APP! We had the worst experiance with this app. The app is slowing down the processes. The support was not helpful. The best thing was: They delete your content on FAQ pages. Never ever again.

82NC
Allemagne
Environ un an d’utilisation de l’application
Shark Byte, Inc a répondu 22 janvier 2023

Hi 82NC!

We apologize for the issue in our recent update which resulted in the loss of some customers' content in their shops.
This was an unfortunate oversight on our part ...

27 juin 2017

A really neat app, but the "Contact" button doesn't work and freezes the entire page. In turn, the support team is absolutely useless. Keep getting a "it is a free app and our developers are focused on paid apps" reply. Shame..

Myneonwish
Allemagne
Environ un an d’utilisation de l’application
5 avril 2017

Cant format text. I even tried formatting in word and pasting in the app but it changes the format. I had blue titles on one page, different size fonts, different colors, different types of font. this app is horrible! I wasted so much time and I gave up

Lalou Store
États-Unis
Environ un an d’utilisation de l’application
28 juillet 2017

I have been unable to reach support to work out how to make the page work on my site. I spent hours uploading the text, then I can see a preview of the page but not when I lead my site.

Spirit Of Hemp
Royaume-Uni
11 mois d’utilisation de l’application
25 mars 2020

This app is unstable and the support are weak. This app is unstable and the support are weak. This app is unstable and the support are weak.

Oh&Ah
Malaisie
7 mois d’utilisation de l’application
Shark Byte, Inc a répondu 25 mars 2020

Hello Oh&Ah,

We checked your situation with developers promptly. Help Center app does not in any way affect the way a client's store works. Our app installs and is reachable ...