Avis (1 336)

Note globale
4,7
Nombre d’avis par note
  • 87 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
7 septembre 2021

This app is very easy to use and it makes my site look really professional, I highly recommend using it!

Sudeana's Essentials
États-Unis
3 mois d’utilisation de l’application
3 mars 2023

Très simple d'utilisation et efficace. Je recommande fortement pour débuter !
De plus, design simple & pro

LeDraineau
France
3 mois d’utilisation de l’application
Shark Byte, Inc a répondu 3 mars 2023

Bonjour à tous !

Merci beaucoup pour ce commentaire si positif ! Nous sommes heureux d'entendre que vous trouvez notre application utile :)

Nous allons continuer à faire de notre mieux pour nous améliorer chaque jour !

Meilleures salutations,
L'équipe du HelpCenter

Modifié le 18 janvier 2023

Horrendous way of forcing existing customers (onboarded since 2017) to upgrade to a paid plan. No notifications were sent to inform that free plans will be phased out. As a result, we just found out that our content was removed from the widget without our permission. We also lost our access to our existing content for migration unless we pay to upgrade. The high-handed and mercenary approach left a really bad taste in our mouth. We have a few web stores subscribed to their paid plans as they were launched recently. It's a no brainer - we are going to take the business elsewhere.

Good Dog People™
Singapour
Plus de 5 ans d’utilisation de l’application
Shark Byte, Inc a répondu 22 janvier 2023

Hi Good Dog People™!

Our team totally agrees that the situation is unacceptable. We ‘d like you to know that this is not the norm for us at the HelpCenter app.
This isolated issue should have never happened.

During the previous week our dev team had been working hard to bring the missing FAQ data back to your store.

Finally, this process has been completed by now and your FAQ articles should be brought back to your store. Just contact our support team to learn the details regarding the missing data back!

We are very sorry once again that you were let down. We wish you all the best and hope that this situation will not affect your decision to cooperate with us in the future.

We value our customers and stand behind our work and would like the opportunity to make things right for you.

We look forward to hearing back from you!

All the best,
HelpCenter team

Modifié le 30 juillet 2019

Nice, self-explanatory, easy to navigate. Great customization options.
Can't think of any difficulties I've had. Great app.d

Cecilia Beauty
Malaisie
3 mois d’utilisation de l’application
20 avril 2021

It has been a great FAQ page for our business and would highly recommend them to anyone looking for a FAQ page

Premier Paddle Boards
Canada
2 mois d’utilisation de l’application
7 septembre 2016

Perfect, right out of the box.

The Spokane Trading Company
États-Unis
2 mois d’utilisation de l’application
1 septembre 2016

Simple and very easy to use. Love the layout

The Moxie Shop
États-Unis
2 mois d’utilisation de l’application
23 juillet 2020

good good good good good good good good good good good good good good good good good good good good good good good good good

No2 st
Corée du Sud
2 mois d’utilisation de l’application
11 août 2019

Ajuda bastante e bem simples de usar..................................................................

Gorilla Shopp
Brésil
2 mois d’utilisation de l’application
19 mai 2021

I think the app itself is great and the customer service is quick and very friendly. but it is a bit buggy. Older articles cannot be deleted, there were problems with moving articles around and inheriting the font from the theme. So I hope this will be fixed in the long term to provide better usability. The help desk was able to help very fast though.

Baby Tula UK
Royaume-Uni
Plus de 4 ans d’utilisation de l’application