리뷰 (1,331)

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2019년 8월 21일에 편집됨

I used to love this app, but I just found out that if I want to continue adding new sections and categories to my FAQ page, then I'll need to upgrade to premium. From now on, the free version will only include one category and one section. This will basically force every user to use the premium version, since having only one section on the FAQ page is not very useful (unless you want your page to ...

Polaris Baby
덴마크
앱 사용 기간 7개월
답글 Shark Byte, Inc개 2019년 8월 21일

Dear Polaris Baby,

Thank you for your feedback. We want to assure that all Help Center features and FAQ structure that you had before Premium plans launch remain you for FREE ...

2019년 7월 23일에 편집됨

Had trouble setting this up and had trouble finding the install video after closing windows by accident. When I contacted support they gave me a generic response instead of actually taking the time to look and understand the problem. Once it was fixed - a week later - customer service has berated me into changing my review.

whitewolfandco
오스트레일리아
앱 사용 기간 5개월
답글 Shark Byte, Inc개 2019년 7월 21일

Dear Whitewolfandco,

We are happy that the issue was solved and FAQ page is live on your store right now.
Regarding Help Center video - if you need it in the future, it's ...

2021년 1월 16일

Disapontited. Filled in all information, added to webpage as written in instruction, but page does not show up. Showing loading, but nothing going on. There is no chat, where you can as to help you. Definitely not worth payment

You go, girl!
미국
앱 사용 기간 4개월
답글 Shark Byte, Inc개 2021년 1월 17일

Hi, thank you for the feedback.

I just wanted to say that we have found the solution to the problem but the issue is related to the theme functionality. In order to resolve ...

2019년 8월 19일

This app was free. Then all of a sudden it changes to paid ( unless you want one category) which is useless. They are forcing you to pay the premium for what they offered for free. What a scam. Check and see if your theme has a built-in FAQ. I wouldn't trust this app and highly suggest you don't waste your time. There are plenty of free options out there and who knows they could double this price ...

Untold Time
미국
앱 사용 기간 4개월
답글 Shark Byte, Inc개 2019년 8월 20일

Dear Untol Time,

Thank you for your feedback. All Help Center features and FAQ structure that Existing users had before the Premium launch remain them for FREE and customers ...

2017년 10월 25일

My store address is www.aquapurashop.com
The first problem with the faq page is that on many desktops, laptops, mobiles, tabs, the drop down doesnt work no matter howmany times you click on a question.
The second problem is that if we open 10 questions, we have to press back 10 times to go to the previous page. So it means that to go to the previous page, we have to hit the back button equivalent ...

Aquapuratab
인도
앱 사용 기간 2개월
2017년 3월 26일

The app have problems. In the bottom where is located no have margins and when the customer clic to contact us the client can access to write because a overlay open.

The design is great but really the app have this mistakes. If the team can resolve it please contact me to install again this great app.

Agathous
미국
앱 사용 기간 대략 1개월
2019년 6월 11일

cannot customize the font and the theme i mean the page style i hope this app will improve so i can use it nicely

GoldenPawsStore
인도네시아
앱 사용 기간 27일
답글 Shark Byte, Inc개 2019년 6월 11일

Hello, GoldenPawsStore,

Thanks for your feedback! In Help Center's Settings part, Style section there is a possibility to choose fonts of: FAQ page category, sections and ...

2017년 7월 28일

The app itself is fine. It pretty much did what I wanted it to do HOWEVER, I have contacted them 5 times, asking a very simple question and I have been ignored 5 times. Then Shopify sent me an email asking me what my experience was with these guy's support because Shopify could see that I asked for support. So, I tell Shopify that they are ignoring me and guess what? Shopify ignores me too! Isn't ...

Dead Fly Zone
미국
앱 사용 기간 9일
2019년 8월 21일

We used this for a while on many shops, now we have to find a free alternative. There are features now in the paid premium that should be free or else the free version doesn't have enough for it to be worth while. Sad to see this one go. But the upgrade doesn't justify the cost when you aren't using all premium features.

Zurchy
캐나다
앱 사용 기간 8일
답글 Shark Byte, Inc개 2019년 8월 21일

Dear Zurchy,

Thank you for your review, but all Help Center features and FAQ structure that your shops had before Premium launch remain for you for FREE.

In Premium version ...

2017년 8월 3일

Beautiful but broken. Try it before spending time uploading.

The developer is missing, support is non-responsive, and there are javascript errors.The little things don't work.

Starter Bidets
미국
앱 사용 기간 8일