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The app works great, except that it takes so much time to load the page. How can we resolve this issue?
Hello there,
Unfortunatelly our support team was not able to locate an email from your store. Please contact us once more at support@helpcenterapp.com and we will assist you as soon as possible.
Best wishes,
HelpCenter team
This app helped me built my shopify store faqs column. really grateful for them. They provided me all the suggestions and compatible answer for each suggested question, What else do you ask for?
The application forces you to pay for almost everything related to customization, which is what makes the user interface very bad and it cannot work with different themes
Dear WelaSouq,
Thank you for your message and for being our customer. On behalf of Help Center team we would like to say that Shopify hosts plenty of different themes written by different programmers, pushing various changes. Our team of support and development is constantly helping clients to fix and improve the theme+app integrations, such as in Your case. No payment is required for that. We checked Your situation, already made necessary adaptations and informed You about that by email.
Thank You for Your cooperation and understanding.
If you have more questions or need a customisation - please let us know via support@eoscity.com
Have a great day -
Help Center
We can recommend the app highly, awesome!
i use this app to set up the FAQ section on my store . i like how user friendly it was. i would like if it had more colours options.
I really enjoyed setting this app up. Was very easy.
Love Your Box is very grateful as we get asked a lot of questions and needed a quick and easy solution..
I really like how fast and easy it was to create my FAQs section! Took about 10 minutes lol. I really like this app!
As much as we love this app, it would be beneficial if you could move the sections around. In order to do this, you would have to delete everything and start over. We have sent requests for this feature with no hope. Also when our answers in our help center were not working in this app, the support team did not answer our emails for the course of days, so our customers had no access to to our help center. The issue was miraculously fixed with no communication. Hoping 2018 will bring more updates to this app. Overall its great but the support needs to be consistent for Shopify Plus users.
I used this app to create my first FAQs page and it is very easy to implement. I watched a youtube video that explained how to set it up.
Thank you
I was able to install this app and get our FAQ page up in less than 7 minutes total (I timed). I had one issue with our theme acting funny with the collapsing headers, but I reached out to support and they were very responsive and got the problem fixed in no time at all. Very happy with this app. And let's face it, the price is hard to beat!