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I was using the FAQ feature of this app for many years. This was free. However, they decided they needed to charge if you had more than 5 FAQ articles. When they launched the pay plan, instead of just limiting your display of FAQ articles to 5, they deleted all of your content beyond the 5 articles.
So, even by paying the money to upgrade, I would have had to recreate all of my content in their system. Very foolish and they lost me as a customer.
Hello Stinking Patch Co. Team!
We are sorry that the app upgrade made you upset.
And wish it was lighter for our customers.
During these last week our dev team has been working hard to bring the missing FAQ data back to your store.
I’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. You can contact us for the additional details regarding the missing data of FAQ.
In case you'd make a decision to be our customer again, please let us know, and we'll try our best to make your journey with us as joyful as it can.
Best regards,
Helpcenter Team.
Very easy to use. It looks good. Straight forward and simple set up. The free plan offers enough for me to be happy with it.
I have started using this app a few months ago, and I am happy with all functionality and the way its operate on my website. Also, their customer service is astounding. I contacted them on Sunday, and I got the reply within few minutes. I wanted customisation due to website colour, Marius helped me instantly with the solution. Highly recommended.
it is ok now, but I prefer to pay after proving the application and all the tools.
it is ok now, but I prefer to pay after proving the application and all the tools.
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It's really great apps for me to create FAQ Session. Easy to edit and very useful. Thanks a lot HelpCenter Team. You guys are awesome!
Just downloaded and up and running in minutes
I have this app on all three of my stores. Makes a very clean and professional FAQ page.
Nice app, is free and works pretty well! approved bby me. thank you for this app was just about what i was looking for.
这款应用简单易操作，界面也简洁美观，是一款很好的FAQ设置应用。而且还提供14天免费试用，非常棒。
如果能有那种基本款仅收取少量费用的选择就太好了。目前的最低收费对于我们这种几乎没有收入的人来说还是觉得稍微有点高。
I was wondering why my customers were leaving my store. Just by chance I opened up FAQ's and discovered most of them had been blocked by this company! Extremely hurt and damaged due to their actions. Now my store looks FAKE and SHODDY. What this company did was Disrespectful and Embarrassing. I was never alerted about their decision to change their original Plan options. Do not trust this company as they are very Hurtful.
Hi dear Crystal Fizzy team.
We're sorry that you're disappointed with HelpCenter app.
Please note, that due to the changes in Free plan we've been informing our customers by email numerous times since the December informing that after January 16 Free plan stores could no longer have more than 5 active articles. Also we've suggested our customers to switch to the paid HelpCenter plans with great discounts if they're planning to have more than 5 active articles in future.
Please, accept our sincere apology if you've missed these emails for some reason.
We've just contacted you via the email regarding the situation to see if we could find the way out of it.
HelpCenter team