Omtaler (1 336)
Raffiner
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Etter vurdering
Horrendous way of forcing existing customers (onboarded since 2017) to upgrade to a paid plan. No notifications were sent to inform that free plans will be phased out. As a result, we just found out that our content was removed from the widget without our permission. We also lost our access to our existing content for migration unless we pay to upgrade. The high-handed and mercenary approach left a really bad taste in our mouth. We have a few web stores subscribed to their paid plans as they were launched recently. It's a no brainer - we are going to take the business elsewhere.
Hi Good Dog People™!
Our team totally agrees that the situation is unacceptable. We ‘d like you to know that this is not the norm for us at the HelpCenter app.
This isolated issue should have never happened.
During the previous week our dev team had been working hard to bring the missing FAQ data back to your store.
Finally, this process has been completed by now and your FAQ articles should be brought back to your store. Just contact our support team to learn the details regarding the missing data back!
We are very sorry once again that you were let down. We wish you all the best and hope that this situation will not affect your decision to cooperate with us in the future.
We value our customers and stand behind our work and would like the opportunity to make things right for you.
We look forward to hearing back from you!
All the best,
HelpCenter team
Nice, self-explanatory, easy to navigate. Great customization options.
Can't think of any difficulties I've had. Great app.d
It has been a great FAQ page for our business and would highly recommend them to anyone looking for a FAQ page
Perfect, right out of the box.
Simple and very easy to use. Love the layout
good good good good good good good good good good good good good good good good good good good good good good good good good
Ajuda bastante e bem simples de usar..................................................................
I think the app itself is great and the customer service is quick and very friendly. but it is a bit buggy. Older articles cannot be deleted, there were problems with moving articles around and inheriting the font from the theme. So I hope this will be fixed in the long term to provide better usability. The help desk was able to help very fast though.
Great application ! Very simple to use and the support team is very helpful and fast ! Highly recommand it.
Good app - easy to use. Only downside is, I wish there were more options to customize the layout, font size & type, colours etc etc.