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This app helped us design a wonderful FAQs section that matches our theme for our store. I like how it autopopulates slugs too.
very nice application, easy to use and helpful.
Hello there!
Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!
Best regards
HelpCenter team
I used this App to help me set my dropshipping business super easy, helpful and cost-effective highly recommend
I used it to make an FAQ. It worked as expected and I liked that it gave me some examples to learn and base myself off of.
I am trying this app now as opposed to Zendesk. So far, so good! And customer service is really helpful with any issues. I'll update this when I'm 100% up and running!
Hello SOAR team!
Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!
Best regards
HelpCenter team
I love this app so much! I love this app so much! I love this app so much! I love this app so much! I love this app so much!
This app was free. Then all of a sudden it changes to paid ( unless you want one category) which is useless. They are forcing you to pay the premium for what they offered for free. What a scam. Check and see if your theme has a built-in FAQ. I wouldn't trust this app and highly suggest you don't waste your time. There are plenty of free options out there and who knows they could double this price out of nowhere after you put so much work into building the FAQ page and you're stuck unless you want to spend hours doing it again (which I just did). Not to mention this app is very very basic and not worth a cent.
Dear Untol Time,
Thank you for your feedback. All Help Center features and FAQ structure that Existing users had before the Premium launch remain them for FREE and customers are informed about that.
We had no intention to push customers to pay for premium services if a customer doesn't need them.
As payable Premium Help Center version was launched with new services, hope you understand, that we as a developers, have to make revenue as any other merchant on Shopify.
You have all possibilities to have the same FAQ page that you had before, unless you uninstall the app and more than 48h passes. Then following Shopify redact policy, all customer data must be deleted from the app.
If you have any additional questions - we'll be glad to help. Please contact us at support@eoscity.com.
Help Center support
The free version is alright. Allows for a basic FAQ page to be setup and implemented at no cost. If you want customization, paid plans allow for pretty full customization of the FAQ page.
This app has all the tools you need to provide good customer service. The support they provide is excellent
Hello Purr Team,
Thank you very much for leaving feedback on our app!
We're glad to know that HelpDesk is useful for your Shopify store and will continue providing excellent service to our customers.
Best regards,
HelpDesk Team
I used this app on my new store for FAQ page and it helps. It is better if you offer additional sections.