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Disapontited. Filled in all information, added to webpage as written in instruction, but page does not show up. Showing loading, but nothing going on. There is no chat, where you can as to help you. Definitely not worth payment
Hi, thank you for the feedback.
I just wanted to say that we have found the solution to the problem but the issue is related to the theme functionality. In order to resolve the issue, we'd need to access your admin panel. I've contacted you via email regarding this and looking forward to hear from you.
Also, I'd like to note that even though chat support is unavailable right now, our support team can be accessed at the email address: support@eoscity.com. We're here to help everyday of the week and we react as fast as possible.
Please get back to us via email and we'll fix the problem. Have a great day! Eoscity support.
This app is SO EASY to set up and use! I use it for a FAQ/Support Center for my business website and I couldn't be happier. I highly recommend this app!
Useful app with flexible settings. Great and fast support team. Very appreciated for help with installation.
Had trouble setting this up and had trouble finding the install video after closing windows by accident. When I contacted support they gave me a generic response instead of actually taking the time to look and understand the problem. Once it was fixed - a week later - customer service has berated me into changing my review.
Dear Whitewolfandco,
We are happy that the issue was solved and FAQ page is live on your store right now.
Regarding Help Center video - if you need it in the future, it's always available on Shopify app store, Help Center app's description's listing page, top right corner: https://apps.shopify.com/helpcenter
We are truly sorry, if you've experienced some negative emotions in app's setting up process. When the issue about linking FAQ with shop's menu was solved, support people kindly asked to update the review.
We wish you all the best in your business!
Kind regards -
Help Center team
July 21st:
Hi whitewolfandco,
There isn't really any problem and your HelpCenter page is not live because it isn't linked with a menu properly. The HelpCenter page is located here https://whitewolfnco.net/apps/help-center and your footer menu has a link https://whitewolfnco.net/pages/help-centre which isn't the link of the app. Simply, go to your navigation section and assign a link path /apps/help-center to your menu item. Your page will be live immediately.
Very easy to use. Comparing to other similar apps this one is the best at the moment. Support team is also very helpful.
I would use this for any site FAQs page setup. The only thing is while you can move around the inner posts you can't move an entire section to reorganize; with this addition I'd consider a 5 star rating.
Excellent service! We`ve gone ahead and discontinued the integration and built our own FAQ. Best of luck!
love it.
don't forget to visit my shop: almacooks.com
This app definitely deserves a 5-star review!. The app was very easy to install. We had a slight problem changing a font and when we contacted support this was immediately resolved. The app's customer support team goes "above and beyond" to help. Really like the app and we highly recommend it.
Great, easy to use, and free. One of the best app of shopify