Avaliações (1 335)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 87% das classificações são de 5 estrelas
  • 7% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
Editado a 18 de setembro de 2020

The worst app for FAQs!
Even in offline mode, it appears in Google Search.
Service in bad faith: not very conciliatory and untrue.
Not possible to translate the app in several languages simultaneously. STAY AWAY!
La pire des apps en ce qui concerne les FAQ!
Même en mode Offline, celle-ci apparait dans la Recherche Google.
SAV de mauvaise foi: peu conciliant et mensonger.
Pas possible de traduire l'app en plusieurs langues simultanément. A FUIR!

Parideo
Bélgica
10 months usando a aplicação
Questão respondida por Shark Byte, Inc 18 de setembro de 2020

Hi,

thank you for the feedback and I hope you can reply to my email I've just sent. I'm hoping to chat more about languages as you can surely add other languages to HelpCenter. Also, the SEO issue is unique to your store and no other users experienced it before so I believe we can work this out. Let us know more when you have a minute. Marius.

25 de março de 2021

Extremely fast, friendly and competent support team. Ive tested a few FAQ apps, Help Center is the best FAQ app on Shopify.

Firewall-Shop.at
Áustria
10 days usando a aplicação
23 de junho de 2017

Makes it easy to quickly set up a FAQ page. Good stuff

Findoutshop
Reino Unido
7 months usando a aplicação
22 de setembro de 2022

We have issues with our emailing , we dont recieve and cant send emails, its bad for our business and the support does not answer us even tho i sent couple of emails to their support ticketing system. Hope they will resolve it soon because we are in general happy with the app, it serves its purpose but this downtime is not good for us and could potentially make us look for another more reliable app.

HomeSport
Luxemburgo
10 months usando a aplicação
Questão respondida por Shark Byte, Inc 23 de setembro de 2022

Hello HomeSport team,

First of all, we're truly sorry to hear that you've come across such inconveniences while using our app.
Please, note that the issue with emailing was connected to some technical issue in our system, which temporarily affected both customers' ticketing system and ours as well(that's why your emails to us haven't been received and replied to in time).
But our developers have been able to detect the problem and fixed it within a few hours, so everything should be working fine now.

I hope that this mishap won't leave a negative impression and we truly appreciate you staying with us!
Once again, our sincere apologies for the temporary inconvenience.

Best regards,
HelpCenter Team

11 de novembro de 2018

HelpCenter is probably one of the best apps for generating your FAQ page.
I've been using it since Day 1, and I really like how it behaves.
It doesn't give you much ability of customizing it, but if you are good a bit with CSS, you can figure your way around it.

Drop a look at my Frequently Asked Questions (FAQs) page for ideas for your next FAQ page:
https://www.mobimax.eu/community/faq

Mobimax EU
Bulgária
7 months usando a aplicação
12 de fevereiro de 2021

Der Kundesupport ist sehr schnell, kompetent und offen für alle Fragen. Er hat uns sehr weitergeholfen und beim Aufbau unseres FAQ unterstützt.

Aerial-X
Alemanha
10 days usando a aplicação
30 de junho de 2020

So far it's good and does what it says. Interface could be updated and prettier to look at. Continuing to use until it does not accomplish what I need.

MiMO Products, LLC
Estados Unidos
7 months usando a aplicação
8 de agosto de 2017

Really easy to use and a great setup.

Only constructive criticism is that I wish you could re-order the main subjects. On my last update you could still only re-order the sub-sections, and any new main sections you have to add to the end.

RARR Sportswear
www.rarr.com

Rarr
Estados Unidos
7 months usando a aplicação
13 de setembro de 2018

It is a really good app however it has lost 2 stars because it loads un-minified scripts and styles on the frontend. Possibly not a big deal if it's the only app you use but these scripts can add up and each being loaded separately can take a toll on page load times and therefore SEO.

MegaTot
Reino Unido
9 months usando a aplicação
12 de outubro de 2020

saves so much time and is easy to use, i offer you use this if your in a rush, and its free so why not :)

Foco Ink
Canadá
10 days usando a aplicação