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So far so good, set up is easy, preview looks great!
The FAQ page is easier to setup and user friendly, I want to give 5 stars for this feature. However, if you wish for Live Chat feature you need to take premium package, and Live Chat helpdesk app is not stable on my page. Sometimes i can't even login for one day. I hope the live chat feature can give notification directly to our mobile device as we are not always in front of our desktop and have to open the app everytime. So I'm deleting the live chat feature but still maintaining the FAQ page now.
First of all, thank you very much for your feedback as it helps us improve our application and services!
We would like to further investigate the issues you have encountered while using our application especially as we have never experienced the problems with login to the app. We have sent you an e-mail requesting a bit more information, so our developer team can take a deeper look. Also, we would like to notify you that our mobile app is in the development and soon should be out for users.
Looking forward to hearing from you!
HelpCenter support team.
love this app,love this app,love this app,love this app,love this app,love this app,love this app,love this app,love this app,
Il manque de mettre les question en gras
The HelpCenter App makes my FAQs look extremely sharp. It so easy to use and integrate with your store. This a must have App for your store.
It is easy to use and provides a good structure for an FAQ page plus the contact form makes it more user friendly for customers.
Yes I would recommend it.
It's hard to rate it because I have never used anything like this before.
The app itself is fine. It pretty much did what I wanted it to do HOWEVER, I have contacted them 5 times, asking a very simple question and I have been ignored 5 times. Then Shopify sent me an email asking me what my experience was with these guy's support because Shopify could see that I asked for support. So, I tell Shopify that they are ignoring me and guess what? Shopify ignores me too! Isn't that special. So, if you want a free app that helps with your FAQ page, this will probably help you but if you need any assistance or support, forget it. Based on that, I would never purchase an app from these guys.
We used this for a while on many shops, now we have to find a free alternative. There are features now in the paid premium that should be free or else the free version doesn't have enough for it to be worth while. Sad to see this one go. But the upgrade doesn't justify the cost when you aren't using all premium features.
Dear Zurchy,
Thank you for your review, but all Help Center features and FAQ structure that your shops had before Premium launch remain for you for FREE.
In Premium version it is possible to have multilingual FAQ page, export content of existing FAQ page and import it into many new merchant's shops (not doing hard copy-paste work), choose from different FAQ templates, use FAQ page for cross-sell&up-sell activities. These new features were implemented based on customer's requests and we believe they will have value for the merchants that need them.
Sorry, if you have experienced any inconvenience. But existing customers have all possibilities to have the same FAQ page, transition period to change the structure if needed and service from us as it was before.
If you have any additional questions - we'll be glad to help. Please contact us at support@eoscity.com
We wish you all the best -
Help Center team
Beautiful but broken. Try it before spending time uploading.
The developer is missing, support is non-responsive, and there are javascript errors.The little things don't work.
The page linked from the app HelpCenter won't seem to load. So I'm forever stuck in loading screen. This app for me is completely useless and waste of time setting up.
Sorry for the trouble. This seems like some theme - app interference issue. Don't worry, we are usually able to fix this kind of issues fairly quickly. Our support team has reached you to take a deeper look and resolve the problem asap!