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We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
Hi K3D Designs Team!
Thank you for sharing your feedback. We’re really sorry for the frustration this has caused.
To clarify, the recent permission update does not give us access to view or use your customer or order data. The request was made because of technical changes in Shopify’s requirements, but HelpCenter app only uses the minimum information necessary to run its features, and your sensitive data is never accessed or shared.
We value your trust and hope we can restore your confidence in HelpCenter.
Best regards,
HelpCenter team
I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... they changed the pricing model so that functionality that was free was no longer free. This had a direct impact on your live site because now only 5 FAQs were displayed on the site and any other FAQs were no longer live. The danger here is that the creators of this app directly affected your live site and the information that was displayed by changing their pricing model and forcing you to pay for functionality that was free. They also force you to upgrade and pay in order to get an export so you have to manually copy each individual FAQ from their app which means you have to edit every single one to copy the answer. Would not use any of their apps in the future.
Dear Smart Sips Coffee !
First of all, we would like to apologize for such an experience using our application. We fully accept your views and agree that this is unacceptable. Your feedback is very valuable and will help us avoid similar mistakes in the future!
There should be no excuses on our part, but let us mention that in connection with the changes to the Free plan and FAQ as a result, our team has been updating users for quite some time about these changes and what they may affect.
Since we try to find an individual approach to everyone, we have already contacted you by mail and offered options for solving the issue as quickly as possible. We look forward to your response!
We are very sorry once again that our application did not meet your needs. We would really like to assist you resolving the issue so that you change your mind and give us a second chance.
We truly value our customers and try to do our best to provide them with the best experience possible.
Waiting for your reply!
Best Regards
HelpCenter team
I really don't get this app. It calls itself a help center but for the life of me I could not get it installed and there was no help. The shopify menu instructions are either very poorly written or out of date. And there is no help!!
We'd more that happy to get a problem solved. Our support team is always here and ready to assist but here has been an issue in support request delivery. We were not aware of the HelpCenter installation problem in a shop Nigel Greene Electrical.
Looking forward for you reply to the email we just sent.
this app was a great free app but its a joke now. They removed the option to paste picture in the body. then they deleted all my articles because they are changing the free option to only have 5 articles so they just deleted my other 25. all my time and effort erased and they can't even get it back but want me to pay to add more articles again. no thanks i'll use another app
Hi Sticker Joint!
Thanks for posting a review! We are sorry to hear that our product and service were not the quality you expected. We would like to get another chance and prove you otherwise.
During these last few days our dev team has been working hard to bring the missing FAQ data back to your store.
I’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store.
We have already provided you with the details and sent the restored data to your email address.
Please feel free to contact us with any further comments, concerns and suggestions you would like to share.
Best regards,
HelpCenter team
NEVER USE OR PAY FOR THIS APP! We had the worst experiance with this app. The app is slowing down the processes. The support was not helpful. The best thing was: They delete your content on FAQ pages. Never ever again.
Hi 82NC!
We apologize for the issue in our recent update which resulted in the loss of some customers' content in their shops.
This was an unfortunate oversight on our part and we’ve taken all measures to ensure it does not happen again.
We want to assure you that we value your feedback and strive to provide the best possible service!
Right now the content is restored but deactivated due to the Free plan limitations. Please contact our support team for the information regarding restored data.
Thank you again for your feedback, we have drawn the appropriate conclusions and will not allow such oversights on our part in the future.
We hope our cooperation with you will continue and bring you only positive experience.
Warm regards,
HelpCenter team
DO NOT PAY FOR THIS APP.
AVOID - like everyone else is saying, they have deleted all the data that was on the FAQ page due to a change of plan (from free to paid). There was NO notice that the data would be deleted and they are not doing anything to recover the data.
Given that you have at no point mentioned the content would be deleted if you don’t upgrade I assume this was a mistake on your end and that this shouldn’t have happened. In which case what you should do is notify every store owner who didn’t upgrade about this and apologise for your mistake. I’m sure there are hundreds of store owners right now who have no idea that their FAQ page is missing (it’s not a page we check regularly!) and your actions/mistakes are hurting their business. Notify them ASAP otherwise I am certain each and every one of them will leave you one star when they realise you deleted their FAQ sections.
Just to clarify - My issue is not that I now have to pay to upgrade. We hold our hand up, we missed your emails on having to pay. Again, the fee is not an issue. Our issue is that you have deleted all of our data!
Hi TheBlockZone!
Our team is really sorry to hear about your experience and that you were let down by our app. We sincerely regret that this trouble made you doubt the quality of our application and service in general. We try to do our best to improve our customers' experience!
We take this issue very seriously and have taken steps to ensure this doesn't happen again.
We’d like to inform you that the restoring missing FAQ data process has been completed. At this stage your FAQ content should be brought back to your store.
Our dev team has been working on this during the last week.
You can contact us to receive all the information regarding the missing FAQ data of your store!
Our team is available 24/7 for any emergency or urgent needs, but we’re also aware of the need for a personal touch when it comes to our customers.
Waiting for feedback from your end.
Warm regards,
HelpCenter team
Been using for many years... agree with others... we had a free forever plan for just 30 faq's... so they disable your faq's without notice and forcing you to upgrade to paid plan... sorry, but not a great way to do business, espcially with original users... will be deleting now
Hi FSWERKS!
First of all, we can't help but mention that we are terribly sorry to learn that we have let you down. Your constructive criticism is fair and it will allow us the opportunity to improve and do better.
We sincerely appreciate you bringing this matter to our attention and to the attention of other customers.
We are always looking for ways to improve.
Let us notice, please, that during the last week our dev team had been working hard to bring the missing FAQ data back to our customers' stores.
We’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. You can contact our support team to receive all the information regarding the missing data back!
Please, allow us another opportunity to show you a more enjoyable and pleasant experience. We truly value your business!
In case there’s anything else we can assist you with-don’t hesitate to reach out to us further!
Best regards,
HelpCenter team
It was free to use at first, and I thought it worked well, but later it was charged, which I thought was unreasonable. I used a lot of information and content on the FAQ function provided by you, but suddenly changed it to charge, which is obviously unreasonable. Should be later to use the user charge, the old user does not charge. Now I bought a topic that provides FAQ functionality, and now I have to spend a lot of time migrating data.
Hi AEYEE team.
We're very sorry to read about the bad experience with our app.
Please let us note that we've been informing our customers about the changes in the HelpCenter Free plan since the beginning of December 2022. And starting from January 16 the limitations for the Free plan were applied.
None of the information was deleted - you can go to the HelpCenter app and review the FAQ section - some articles are just inactive (because only 5 active articles are available on Free plan). It's possible to activate them all with any other plan rather than Free.
If you'll have any question or require any kind of assistance you can always contact our support service - it's available 24/7.
Kind regards,
HelpCenter team
My store address is www.aquapurashop.com
The first problem with the faq page is that on many desktops, laptops, mobiles, tabs, the drop down doesnt work no matter howmany times you click on a question.
The second problem is that if we open 10 questions, we have to press back 10 times to go to the previous page. So it means that to go to the previous page, we have to hit the back button equivalent number of times as the number of Faq's we have clicked and opened.
