Help Center: AI FAQ Page , 1 326 avaliações

Avaliação geral
Pontuação por nível de classificação
  • 86% das classificações são de 5 estrelas
  • 7% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
1 de dezembro de 2020

The page linked from the app HelpCenter won't seem to load. So I'm forever stuck in loading screen. This app for me is completely useless and waste of time setting up.

Milo Gaming
Países Baixos
8 days usando a aplicação
Questão respondida por Shark Byte, Inc 2 de dezembro de 2020

Sorry for the trouble. This seems like some theme - app interference issue. Don't worry, we are usually able to fix this kind of issues fairly quickly. Our support team has reached you to take a deeper look and resolve the problem asap!

24 de agosto de 2020

Disaster of an app. paid for it in full for a year and never received any of the upgraded benefits. Still fighting for a refund. Good luck with this bunch!!!

The Card Space
2 days usando a aplicação
Questão respondida por Shark Byte, Inc 25 de agosto de 2020

Dear The Card Space,

We thoroughly investigated your situation and found out that Premium plan was not activated automatically, because Shopify billing didn't provide back right info about your successful payment and we didn't receive it. It must be some rare technical glitch and we will sort it out with Shopify as soon as possible.
Meanwhile we offered you Free Premium plan usage and confirmed your refund request - please find more info in the letters we've sent to you and to Shopify billing (we've added you CC - in order to keep you updated).
Once again - we are sorry for not good experience and are doing our best to sort out this situation as soon as possible.
kind regards -
Help Center team

24 de outubro de 2018

The app keeps crashing when building the FAQ page and often get “ invalid link” when trying to do something. It doesn’t take into account the general format setting of your website and you can’t change it – blue underline titles for sections, different font type and size. It also alters the Main Menu adding blue underlines on menu items. Bottom line the FAQ page does not have the same look and feel than the rest of the website… looking very unprofessional.

House Novelties
About 2 hours usando a aplicação
3 de março de 2016

Installed app, etc added topics and articles but had blank page.

useless and deleted!

Zbera Seeds
Reino Unido
About 1 hour usando a aplicação
13 de outubro de 2018

The design is great but the app keeps crashing when trying to make my FAQ page, ignored it at first but got so annoying i had to delete the app. Sometimes i would click a button and it would say invalid link. Not sure why the app is five stars.

Reino Unido
About 1 hour usando a aplicação
22 de abril de 2019

I really don't get this app. It calls itself a help center but for the life of me I could not get it installed and there was no help. The shopify menu instructions are either very poorly written or out of date. And there is no help!!

Nigel Greene Electrical
Nova Zelândia
About 1 hour usando a aplicação
Questão respondida por Shark Byte, Inc 22 de abril de 2019

We'd more that happy to get a problem solved. Our support team is always here and ready to assist but here has been an issue in support request delivery. We were not aware of the HelpCenter installation problem in a shop Nigel Greene Electrical.
Looking forward for you reply to the email we just sent.

28 de fevereiro de 2017

The layout on the page is not right. I can't fix the title and the search bar to be under the menu.

1pure 2
Estados Unidos
19 minutes usando a aplicação
27 de abril de 2017

Didn't work for me. Interface is awkward to navigate and the "contact" button just simply didn't work. URL is set to "". Couldn't find a way to edit this, looks odd and unprofessional to have "apps" in your URL rather than "pages". The app needs access to your customers and customers data for no reason. There's no reason that the app needs it and I'm disappointed in Oberlo for using this tactic to steal our customer data. If you respect your customers and your own integrity, do not install this.

Reino Unido
18 minutes usando a aplicação
Editado a 4 de dezembro de 2018

yo la estaba usando en otra tienda ahora acabo de abrir otra y me sale error 504. Que broma es esta? arreglen lo rapido ya de una vez porfavor ¡¡

Time Rolles
11 minutes usando a aplicação
Editado a 16 de janeiro de 2023

DO NOT USE THIS APP!!! They deleted my data and are refusing to restore it. I spent days putting it together. DO NOT INSTALL!!!!! Your "notifications" all ended up in our SPAM folder. You deleted hundreds of FAQ entries from our website without authorization. When we asked for a backup, you said it was TOUGH LUCK; we should have saved it when we had a chance. Your response to this review is a total lie and fabricating because we asked you for the FAQ's you deleted, and you said you couldn't send them to us. BUYER BEWARE! Stay FAR AWAY from this app. There are MANY other options from reputable app developers.

Estados Unidos
4 minutes usando a aplicação
Questão respondida por Shark Byte, Inc 16 de janeiro de 2023

Hello Netrition Team!
First of all, thank you for bringing this to our attention. We are sincerely sorry that such a case has happened to you.

We have tried our best to fix this problem that arose through our fault, and we will strive to ensure that this never happens again.

Our dev team had been working hard to bring the missing FAQ data back to your store.
As far as we know, we have already provided you with all the information regarding missing data and sent it back to you directly.

You can contact our support team or check our email with instructions.
We are very sorry that we did not meet your expectations. Let's appreciate the last chance to justify ourselves, and improve our relationship to a new level.

Best regards,
Helpcenter Team