HelpCenter | FAQ Chat Helpdesk , 1 317 recensioner
Needed some tech support; contacted them via Chat and it was sorted in minutes.
Easy to use app, have used it now for around three or four years.
Happy to hear that you are satisfied with our app and support service :)
Feel free to contact us if you face any issues, we are always here and happy to help!
FAQ works well with many options. Had an issue once and it was quickly resolved.
Hello team Chinese Herbs Direct!
Thank you so much for taking the time to leave us a rating. We are thrilled to hear that you are enjoying our product and service. Thank you for choosing us!
Great app with an equally great support team! Fast, friendly and accurate.
We recommend this app wholeheartedly.
Hello Innes & Iyer team!
Thank you for your outstanding feedback ;)
We are happy to help any time, 24/7.
I am trying this app now as opposed to Zendesk. So far, so good! And customer service is really helpful with any issues. I'll update this when I'm 100% up and running!
Hello SOAR team!
Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!
This app was an absolute lifesaver for my business. Very useful if you are subscribed to their paid plan. The FAQs, Product Tabs, and Live Chat feature is worth every penny!
Thank you very much for the appreciation of our app!
Our team is glad that our app meets your needs, and we'll try our best to become better every day :)
Alright alright hear me out - there is a lot of frustration here about how they handled the transition to the new (paid) subscription plans. I was frustrated too when suddenly my 5 FAQ articels were deleted, just because I didn't select any plan in time.
BUT the Helpcenter guys listened to all the negative feedback and restored every FAQ article. The support team was very helpful and there was compensation for the inconveniences. The new subscription plans are fair in my opinion.
The App is easy to use and has been updated with new features and an easy interface. Honestly if it weren't for that bumby transition phase, I think the App would have close to 5,0 stars.
Hi Mix-Ready team!
Thank you very much for such feedback. It means alot for us!
Feel free to contact us if you have any issues of difficulties with the app!
Support good and effective thank you. The problem was solved very fast and I didn't have any difficulty in accessing the chat.
Thank you for leaving a positive review and for such a high rate of our support team work :)
It's a pleasure to hear that you are satisfied with our app and service, as we always try to do our best in case of providing our customers the best experience possible.
I used this app on two of my stores until they decided to charge obscene amounts of money for simple functionalities that a lot of other apps provide for free or very little $$. New structure is 100% not worth the money, as the app does nothing special that a hundred others don't do.
edit based on their reply... my complaint is not that you didn't tell me it was happening... my complaint is that your pricing structure is asinine.
Hi Vinyl Exclusive team!
I'm sorry to hear that you are not satisfied with our app after recent plans and features update.
Please let us note that we've been informing our customers about the changes in the HelpCenter since the beginning of December 2022. And starting from January 16 the limitations for the Free plan were applied.
We are ready to move towards our customers to help them with any issues that they have.
We will be happy if you can contact us via email or the live chat so we can discuss all the problems and find nessesary solutions for you so you can change your opinion about the HelpCenter app.
Great and friendly customer service. Had an issue with a new theme not transferring some data over, the team at Helpcenter swiftly looked into it and resolved the issue.
Thanks again Helpcenter team :)
Hi there Smoke&Cinders !
Thank you for leaving such a positive review and for such a high rate of our support team work.
It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible.
We have been using this app for years. Easy to use, so many features available and the list of improvements just keeps growing. Customer support is very efficient and responsive. Highly recommend.
Thank you for your kind words :)
We are glad to hear the our app brings you joy and hope that you stay in our family as long as it possible.