HelpCenter | FAQ Chat Helpdesk

HelpCenter | FAQ Chat Helpdesk

Gratisplan tillgänglig. Prova gratis i 15 dagar. Ytterligare avgifter kan tillkomma.
Betyg (4,5)
Recensioner

Höjdpunkter

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  • Baserat i USA
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Om appen

Lansering

8 december 2015 · Ändringslogg

Språk

engelska

Denna app finns inte översatt till svenska

Improve customer service with the FAQ page, all-in-one help desk, live chat, product tabs & chatbot

Turn your customer service into a revenue center with HelpCenter app. Help Center makes a branded FAQ page creation simple, answering frequently asked questions before they appear in your inbox. Design a self-service widget, providing self-support with FAQs and order tracking 24/7. Centralize customer inquiries from multiple channels: email, chat, or FB Messenger, through a single Help Desk. The app provides Live Chat & automated chatbots to keep your business accessible in real-time.

Turn your customer service into a revenue center with HelpCenter app. Help Center makes a branded FAQ page creation simple, answering frequently asked questions before they appear in your inbox. Design a self-service widget, providing self-support with FAQs and order tracking 24/7. Centralize customer inquiries from multiple channels: email, chat, or FB Messenger, through a single Help Desk. The app provides Live Chat & automated chatbots to keep your business accessible in real-time. mer
  • Unlimited FAQs: custom CSS, Google SEO snippets, import/export, faq translation
  • Chatbot & Live Chat app: let your customers contact your business in real-time
  • Help Desk ticketing system: resolve inquiries from multiple channels in 1 place
  • Product tabs with descriptions (assign it by product type, collection or vendor)
  • Self-service widget, integrate with order tracking, FAQ, contact form

Priser

Prova gratis i 15 dagar

Free

Gratis att installera

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • 10 tickets/month
  • 5 FAQ articles
  • Basic templates
  • Self-service widget
  • 1 chatbot
  • 1 agent seat
  • 1 live chat
  • 1 Auto Response

Basic

$8/månad

eller $80/år och spara 17 %

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • 50 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Standard

$45/månad

eller $450/år och spara 17 %

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • 300 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Advanced

$100/månad

eller $1,000/år och spara 17 %

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • 1000 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Free

Gratis att installera

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • 10 tickets/month
  • 5 FAQ articles
  • Basic templates
  • Self-service widget
  • 1 chatbot
  • 1 agent seat
  • 1 live chat
  • 1 Auto Response

Basic

$8/månad

eller $80/år och spara 17 %

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • 50 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Standard

$45/månad

eller $450/år och spara 17 %

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • 300 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Advanced

$100/månad

eller $1,000/år och spara 17 %

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • 1000 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ

1 312 recensioner

Helhetsomdöme
4,5
Antal per omdömesnivå
  • 87 % av omdömena har 5 stjärnor
  • 7 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 3 % av omdömena har 1 stjärnor
Redigerat 22 januari 2023

UPDATE #2: HelpCenter was able to restore the original data which luckily we didn't have to rely on because of WayBack Machine, but at least they fixed it. Prior to this issue, the App was great and we had never had an issue, but this whole plan transition experience has made us a little wary of future decisions they might make. I've brought the review back up to 4 stars in the meantime.

UPDATE #1: Our Customer Support manager had a brainwave and decided to check WayBack machine. LUCKILY, our website has been crawled back in December and we were able to scrape the FAQ page from their backup. We were able to rebuild the page now but this doesn't excuse the developers action on this and many stores won't be so lucky, so the review stands.

ORIGINAL: BEWARE! They just erased my ENTIRE Help / FAQ page. They are claiming that they have been sending emails about upgrading to their new plan tiers. I found ONE email in my spam folder about updating from two weeks ago and there is NOTHING about the content being deleted upon the changeover. I've just contacted the Help team and they are telling me tough luck.

I can understand needing to change your pricing structure, I would have had no issues with upgrading to the next tier up, but you can't just permanently erase a stores entire Help/FAQ page and kick them to the curb. This is UNREAL! If they can recover the data then I will update this review. Until then I would STEER CLEAR of this app 100%.

KEYWAY | Wooden Phone Cases & Leather Phone Cases
Kanada
Mer än 3 år användning av appen
Shark Byte, Inc svarade 22 januari 2023

Hi KEYWAY | Wooden Phone Cases & Leather Phone Cases!

Please accept our sincere apologies for all the frustration that our app brought you recently. Please note that this is not the norm for us at the HelpCenter app. This isolated issue should have never happened.

We truly value that despite of this unpleasant situation you gave us a second chance and decided to continue being our customer. That means a lot!
We'll strive to do better and never let you down again.

Kind regards,
HelpCenter team

15 januari 2023

In principle, the software looks great and provides alot of features, however thats if it works... which it does not.
I trialed this for the reason of being able to respond via my mobile when i am not at my desk, and also to notify me. The mobile app does alert you,but then fails to work. any responses sent via mobile dont work. The user never gets to see the responses (this didnt work via tablet either). I also tried entering the name and email of people who had ordered, but the desktop version nor mobile failed to correlate the previous order, so that was the other reason i tried it.

To top it all, when trying to correspond with the support people using their chat, that chat doesnt work all the time either - you have to constantly refresh to avoid missing chat from support - and it seems they have used the same code in the app.

In summary, the software looks great, if it works - However it looks like they released this much sooner than they should have, and using the customers as test subjects to debug their code.
I would avoid this for now, maybe come back in 6 months time to see if it has improved

MissBliss.UK
Storbritannien
8 dagar användning av appen
Shark Byte, Inc svarade 15 januari 2023

Hello!

Thank you for your feedback!
We are sorry that you have some negative experience while using our application. Please be rest assured that our dev team is aware of mentioned issues and working on them.
Please accept our sincere apologies that your experience did not match your expectations. This is on us.
We will be glad to see you back onboard one day if you’ll give us a second chance.

Warm regards,
HelpCenter team

Redigerat 17 januari 2023

DO NOT PAY FOR THIS APP.

AVOID - like everyone else is saying, they have deleted all the data that was on the FAQ page due to a change of plan (from free to paid). There was NO notice that the data would be deleted and they are not doing anything to recover the data.

Given that you have at no point mentioned the content would be deleted if you don’t upgrade I assume this was a mistake on your end and that this shouldn’t have happened. In which case what you should do is notify every store owner who didn’t upgrade about this and apologise for your mistake. I’m sure there are hundreds of store owners right now who have no idea that their FAQ page is missing (it’s not a page we check regularly!) and your actions/mistakes are hurting their business. Notify them ASAP otherwise I am certain each and every one of them will leave you one star when they realise you deleted their FAQ sections.

Just to clarify - My issue is not that I now have to pay to upgrade. We hold our hand up, we missed your emails on having to pay. Again, the fee is not an issue. Our issue is that you have deleted all of our data!

TheBlockZone
Storbritannien
Ungefär 4 år användning av appen
Shark Byte, Inc svarade 22 januari 2023

Hi TheBlockZone!

Our team is really sorry to hear about your experience and that you were let down by our app. We sincerely regret that this trouble made you doubt the quality of our application and service in general. We try to do our best to improve our customers' experience!

We take this issue very seriously and have taken steps to ensure this doesn't happen again.

We’d like to inform you that the restoring missing FAQ data process has been completed. At this stage your FAQ content should be brought back to your store.

Our dev team has been working on this during the last week.
You can contact us to receive all the information regarding the missing FAQ data of your store!

Our team is available 24/7 for any emergency or urgent needs, but we’re also aware of the need for a personal touch when it comes to our customers.

Waiting for feedback from your end.

Warm regards,
HelpCenter team

17 juli 2023

Alright alright hear me out - there is a lot of frustration here about how they handled the transition to the new (paid) subscription plans. I was frustrated too when suddenly my 5 FAQ articels were deleted, just because I didn't select any plan in time.

BUT the Helpcenter guys listened to all the negative feedback and restored every FAQ article. The support team was very helpful and there was compensation for the inconveniences. The new subscription plans are fair in my opinion.

The App is easy to use and has been updated with new features and an easy interface. Honestly if it weren't for that bumby transition phase, I think the App would have close to 5,0 stars.

Mix-Ready
Tyskland
Mer än 3 år användning av appen
Shark Byte, Inc svarade 18 juli 2023

Hi Mix-Ready team!

Thank you very much for such feedback. It means alot for us!
Feel free to contact us if you have any issues of difficulties with the app!

Best regards
HelpCenter team

14 april 2023

awesome app guys congrats. only thing is we can not remove your name from the website without subscribing a plan.

Ever.Boost
Australien
6 dagar användning av appen
Shark Byte, Inc svarade 14 april 2023

Hi dear Ever.Boost!

We are so glad to hear that you love our product! Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. We try to do our best to improve our functionality and service!

Best regards,
Helpcenter Team

Om appen

Lansering

8 december 2015 · Ändringslogg

Språk

engelska

Denna app finns inte översatt till svenska

Skapad av Shark Byte, Inc

Om Shark Byte, Inc

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Support

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support@helpcenterapp.com

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