评论 (1,335)

整体评分
4.7
每个评分等级的数量
  • 87% 的评分是 5 星
  • 7% 的评分是 4 星
  • 2% 的评分是 3 星
  • 1% 的评分是 2 星
  • 3% 的评分是 1 星
2016年12月16日

Free and doesn't nag trying to sell stuff to you. Installs easily. Quick and intuitive to setup up help page structured by category/section/article complete with a preview button. The default toggle animation and styling are nice enough to leave as-is.

Millennia Goods
美国
5天 人在使用应用
2020年1月11日

I used this app on my new store for FAQ page and it helps. It is better if you offer additional sections.

Trikbay
菲律宾
4个月 人在使用应用
2022年11月24日

Ho usato quest'app per introdurre le FAQ e la live chat, molto utile ed assistenza sempra disponibile, unica pecca riscontro un problema con la live chat che bisogna aggiornare la pagina per inviare correttamente i messaggi in chat

Kitters
意大利
5天 人在使用应用
Shark Byte, Inc已回复 2022年11月24日

Ciao Kitters,

Grazie mille per aver lasciato una recensione positiva.
Il tuo feedback è importante per noi!

Grazie per aver segnalato l'inconveniente, il nostro team sta già lavorando alla soluzione di questo problema.

In caso di difficoltà, i nostri agenti di supporto saranno lieti di aiutarti.

Distinti saluti,
HelpCenter Team

编辑时间:2019年7月23日

Had trouble setting this up and had trouble finding the install video after closing windows by accident. When I contacted support they gave me a generic response instead of actually taking the time to look and understand the problem. Once it was fixed - a week later - customer service has berated me into changing my review.

whitewolfandco
澳大利亚
5个月 人在使用应用
Shark Byte, Inc已回复 2019年7月21日

Dear Whitewolfandco,

We are happy that the issue was solved and FAQ page is live on your store right now.
Regarding Help Center video - if you need it in the future, it's always available on Shopify app store, Help Center app's description's listing page, top right corner: https://apps.shopify.com/helpcenter
We are truly sorry, if you've experienced some negative emotions in app's setting up process. When the issue about linking FAQ with shop's menu was solved, support people kindly asked to update the review.
We wish you all the best in your business!

Kind regards -
Help Center team

July 21st:
Hi whitewolfandco,

There isn't really any problem and your HelpCenter page is not live because it isn't linked with a menu properly. The HelpCenter page is located here https://whitewolfnco.net/apps/help-center and your footer menu has a link https://whitewolfnco.net/pages/help-centre which isn't the link of the app. Simply, go to your navigation section and assign a link path /apps/help-center to your menu item. Your page will be live immediately.

2019年5月14日

the best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Toysitos
阿根廷
5天 人在使用应用
2019年1月9日

Awesome app, and graat customer service that responds quick when you reach out for help regarding the app!

L'Homme de Cuir
丹麦
5天 人在使用应用
2021年1月16日

Disapontited. Filled in all information, added to webpage as written in instruction, but page does not show up. Showing loading, but nothing going on. There is no chat, where you can as to help you. Definitely not worth payment

You go, girl!
美国
4个月 人在使用应用
Shark Byte, Inc已回复 2021年1月17日

Hi, thank you for the feedback.

I just wanted to say that we have found the solution to the problem but the issue is related to the theme functionality. In order to resolve the issue, we'd need to access your admin panel. I've contacted you via email regarding this and looking forward to hear from you.

Also, I'd like to note that even though chat support is unavailable right now, our support team can be accessed at the email address: support@eoscity.com. We're here to help everyday of the week and we react as fast as possible.

Please get back to us via email and we'll fix the problem. Have a great day! Eoscity support.

2021年9月29日

Useful app with flexible settings. Great and fast support team. Very appreciated for help with installation.

iWoodStore
乌克兰
4天 人在使用应用
2017年5月26日

Excellent! I love the app.
However you can add more functionality on text and paragraph formatting

Discounts Mall
肯尼亚
3个月 人在使用应用
编辑时间:2017年1月18日

It works, but was disappointed to find that once you make a menu/faq line title and want to modify the menu title, the URL link is fixed to the previous menu item name and cannot be changed unless you remake your entire faq page.

This is confusing to the customer when they watch the URL bar on their browser and see a #URL that is totally different than where they think they are going.

Example: Menu said DOG. Then you change the menu to CAT. The URL reads #DOG instead of #CAT, so the customer is very confused when they see #DOG and they think you are tricking them into going somewhere else.

Testing Boston Spice
美国
4个月 人在使用应用