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this app was a great free app but its a joke now. They removed the option to paste picture in the body. then they deleted all my articles because they are changing the free option to only have 5 articles so they just deleted my other 25. all my time and effort erased and they can't even get it back but want me to pay to add more articles again. no thanks i'll use another app
Hi Sticker Joint!
Thanks for posting a review! We are sorry to hear that our product and service were not the quality you expected. We would like to get another chance and prove you otherwise.
During these last few days our dev team has been working hard to bring the missing FAQ data back to your store.
I’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store.
We have already provided you with the details and sent the restored data to your email address.
Please feel free to contact us with any further comments, concerns and suggestions you would like to share.
Best regards,
HelpCenter team
DO NOT PAY FOR THIS APP.
AVOID - like everyone else is saying, they have deleted all the data that was on the FAQ page due to a change of plan (from free to paid). There was NO notice that the data would be deleted and they are not doing anything to recover the data.
Given that you have at no point mentioned the content would be deleted if you don’t upgrade I assume this was a mistake on your end and that this shouldn’t have happened. In which case what you should do is notify every store owner who didn’t upgrade about this and apologise for your mistake. I’m sure there are hundreds of store owners right now who have no idea that their FAQ page is missing (it’s not a page we check regularly!) and your actions/mistakes are hurting their business. Notify them ASAP otherwise I am certain each and every one of them will leave you one star when they realise you deleted their FAQ sections.
Just to clarify - My issue is not that I now have to pay to upgrade. We hold our hand up, we missed your emails on having to pay. Again, the fee is not an issue. Our issue is that you have deleted all of our data!
Hi TheBlockZone!
Our team is really sorry to hear about your experience and that you were let down by our app. We sincerely regret that this trouble made you doubt the quality of our application and service in general. We try to do our best to improve our customers' experience!
We take this issue very seriously and have taken steps to ensure this doesn't happen again.
We’d like to inform you that the restoring missing FAQ data process has been completed. At this stage your FAQ content should be brought back to your store.
Our dev team has been working on this during the last week.
You can contact us to receive all the information regarding the missing FAQ data of your store!
Our team is available 24/7 for any emergency or urgent needs, but we’re also aware of the need for a personal touch when it comes to our customers.
Waiting for feedback from your end.
Warm regards,
HelpCenter team
This app has really made building our FAQ section a breeze. Plus its so easy to make changes and reorganise things. Definitely recommend it.
Been using for many years... agree with others... we had a free forever plan for just 30 faq's... so they disable your faq's without notice and forcing you to upgrade to paid plan... sorry, but not a great way to do business, espcially with original users... will be deleting now
Hi FSWERKS!
First of all, we can't help but mention that we are terribly sorry to learn that we have let you down. Your constructive criticism is fair and it will allow us the opportunity to improve and do better.
We sincerely appreciate you bringing this matter to our attention and to the attention of other customers.
We are always looking for ways to improve.
Let us notice, please, that during the last week our dev team had been working hard to bring the missing FAQ data back to our customers' stores.
We’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. You can contact our support team to receive all the information regarding the missing data back!
Please, allow us another opportunity to show you a more enjoyable and pleasant experience. We truly value your business!
In case there’s anything else we can assist you with-don’t hesitate to reach out to us further!
Best regards,
HelpCenter team
Great free app with amazing features! I would highly recommend this app to other shop owners! www.MagnetRX.com
We just started using FAQ page. They don't have many documents to read beforehand but the instruction video gives clear guidance and once you install the app, there is a section to answer general questions user might want to know. The interface is easy to understand and manage. If you know how to write a blog, it should be a piece of cake to manage this app. We needed an adjustment to the app's search function and the support team was fast and sincere in responding via email. Thank you Donatas and Ernestas for quick adjustments and for answering all my questions!
We use the app for customer support dashboard and chose it because it's simple and straightward as our needs are not very elaborate. The decision, after using the app for 2 months, is proven to be excellent. Everything works as it should, and we don't need to think about using it, it's a logical extension, and it works flawless. Additional, when we encountered a problem, the support team went out off their way and did not just do their job but pointed out the exact cause of the problem which lied outside the app itself, so it was an easy fix!
This app is great! It combine 4 super necessary apps in 1 and load fast without demaging your website! The support answer around 6-12 hours since you send them a message and this guys are super commit for your needs. For conclusion - SUPER RECOMMENDED!
Love this app and the support team!
Great features. Easy to use... especially for a novice like me. Had my page up and running in no time. Needed customer support for a small navigation issue (operator error on my part--ugh) and Marius did a great job discovering what I'd overlooked when customizing my page. Thank you, Marius!
1) I tried to look at developer website, but URL is not correct... I wrote support telling them this and they told me how to install app??? This is not the question I asked 2) I asked them for customer websites where their app was installed.. they could not give me even one example to look at.. strange Not a good start for this app...
>> after submitting this review, they got back to me. URL now works and they sent me link to demo page with FAQs so I have updated review from 1 start to 4 stars since FAQs is FREE... still unsure of paid Premium and Professional upgrades.
Sorry for this misunderstanding. As requested, we have prepared and sent you a link to a demo page to take a deeper look at the requested features. Also, we are ready to answer any questions during an online meeting or an email.