SB: Helpdesk, Live Chat & FAQs
- Hinnoittelu
-
Ilmainen asennus. Ilmainen kokeilu saatavilla.
- Tähtiarvio
- 4,6 (316)
- Kehittäjä
- Shark Byte, Inc
Esittelykuvagalleria
All-in-one Helpdesk with Live Chat, AI FAQ Builder & Product Tabs for faster customer support.
HelpCenter combines a Helpdesk, Live Chat & AI FAQ Builder to simplify customer support. Create an SEO-friendly FAQ Page, Product FAQ sections, and FAQ Accordion with ChatGPT. Translate FAQs into multiple languages with our partner app, LangShop. Manage email, chat, and Messenger from a single helpdesk, while customers find answers, track orders, and contact your team through a self-service widget. Deliver reliable support to customers with multi-channel ticketing & centralized support.
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Kielet
Englanti
Tätä sovellusta ei ole käännetty kielelle Suomi
Toimii seuraavan kanssa:
- Shopify Admin
- ChatGPT
- Facebook Messenger
- LangShop
Luokat
Reaaliaikaiset viestit
Automaattiset vastaukset
Hinnoittelu
Free
Ilmainen asennus
$0.25 per ticket after first 10 tickets
Ominaisuudet
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Knowledge Base: Up to 10 Articles
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
- 5 FAQ articles
Basic
$5.99 /kuukausi
tai $59.99/vuosi ja säästä 17 %
$0.16 per ticket after first 50 tickets
Ominaisuudet
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Knowledge Base: Unlimited Articles
- Multilingual FAQs (up to 3)
- Unlimited shared tabs
- Unlimited chatbots
- Unlimited support agents
14 päivän maksuton kokeilu
Standard
$19.99 /kuukausi
tai $199.99/vuosi ja säästä 17 %
$0.15 per ticket after first 300 tickets
Ominaisuudet
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Knowledge Base: Unlimited Articles
- Overall & per agent performance report
14 päivän maksuton kokeilu
Advanced
$49.99 /kuukausi
tai $498.96/vuosi ja säästä 17 %
$0.1 per ticket after first 1000 tickets
Ominaisuudet
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Knowledge Base: Unlimited Articles
- Prioritized support
- Overall & per agent performance report
14 päivän maksuton kokeilu
Kaikki maksut laskutetaan valuutassa USD. Toistuvat ja käyttöperusteiset maksut laskutetaan 30 päivän välein. Näytä kaikki hinnoitteluvaihtoehdot
Arvostelut (316)
Really useful support app with a clean FAQ setup and smooth live chat experience. It keeps customer conversations organized and much easier to manage daily.
Hi Elvora team
Glad to hear you are having a smooth experience with HelpCenter, and thank you for the valuable feedback!
Please on't hesitate to reach out in case any issues or questions arise, the support team is available 24/7.
Best regards,
HelpCenter team
We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
Hello Vital Depot team!
Thank you for sharing your experience!
We're glad to hear that HelpCenter has been useful not only for your FAQ section but also for managing tickets.
If questions arise, please let us know!
Best regards,
HelpCenter Team
I had given these guys a horrible review 9 years ago, but it appears that they have changed quite a bit since then. I needed help this morning and got Caleb on live chat in about 30 seconds. He was extremely helpful and within about 10 minutes he got into my Shopify store and fixed my FAQ problem. He was very attentive and his communication with me was excellent. I highly recommend these guys!
Tuki
Sovellustuen tarjoaa Shark Byte, Inc.
Lisää tämänkaltaisia sovelluksia
