HelpCenter | FAQ & HelpDesk

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining three highly effective solutions - FAQ builder, HelpDesk ticketing and Live Chat – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

• You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
• As a result, you save a valuable time of your support team
• You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
• You’ll be able to use one account for several e-shops or communication channels
• You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
• You’ll not have to go through complicated installation since Help Centre will get you started hassle-free
• You’ll be able to enjoy a smooth, intuitive user experience
• We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

• Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
• Publish searchable questions and answers organized into sections and categories
• Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
• Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

HelpDesk ticketing system:

• Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
• Add as many inboxes, live chat and FB Messenger accounts and agents as you need
• Access customer purchase and inquiry history
• Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
• Use custom templates, tags, auto-responses, signatures, internal comments and more

Live Chat:

• Let your customers contact your business in real-time and after office hours

Please find detailed information about Free, Premium and Professional HelpCenter features in the Pricing section below.

How to link HelpCenter FAQ page with your shop menu:

• Click the button ADD MENU ITEM in HelpCenter's FAQ Settings page
• You will be directed to the navigation section where your menus are
• Choose a menu and click ADD MENU ITEM
• Here you should type Name and a Link: /apps/help-center. Then click "Add". And your FAQ page is live!

Related to: Customer support, Customer service, FAQ page, Helpdesk, ticketing, Live chat