HelpCenter | FAQ & HelpDesk

HelpCenter | FAQ & HelpDesk

提供者:Vertex LV

FAQ page, Help Desk ticketing, Live chat for customer support

4.8 评分(1195 评价)

Intuitive FAQ in 10 minutes

Create an attractive FAQ page from scratch. Provide your customers with a simple, easy to navigate tool to find their answers instantly.

HelpDesk for customer service

Access all customer inquiries from email, Live Chat and FB Messenger in a single platform and save your time.

Increased support efficiency

Enjoy a unified communication experience. Add unlimited agents, email and chat accounts, and access user communication and purchase history.


关于 HelpCenter | FAQ & HelpDesk

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining three highly effective solutions - FAQ builder, HelpDesk ticketing and Live Chat – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

  • You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
  • As a result, you save a valuable time of your support team
  • You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
  • You’ll be able to use one account for several e-shops or communication channels
  • You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
  • You’ll not have to go through complicated installation since Help Centre will get you started hassle-free
  • You’ll be able to enjoy a smooth, intuitive user experience
  • We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

  • Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
  • Publish searchable questions and answers organized into sections and categories
  • Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
  • Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

HelpDesk ticketing system:

  • Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
  • Add as many inboxes, live chat and FB Messenger accounts and agents as you need
  • Access customer purchase and inquiry history
  • Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
  • Use custom templates, tags, auto-responses, signatures, internal comments and more

Live Chat:

  • Let your customers contact your business in real-time and after office hours

Please find detailed information about Free, Premium and Professional HelpCenter features in the Pricing section below.

How to link HelpCenter FAQ page with your shop menu:

  • Click the button ADD MENU ITEM in HelpCenter's FAQ Settings page
  • You will be directed to the navigation section where your menus are
  • Choose a menu and click ADD MENU ITEM
  • Here you should type Name and a Link: /apps/help-center. Then click "Add". And your FAQ page is live!

Related to: Customer support, Customer service, FAQ page, Helpdesk, ticketing, Live chat

媒体图库

支持

定价 14 天免费试用

查看所有定价选项

FREE

免费安装

FREE FAQ + HELP DESK with 50 tickets/month (Email, Chat, FB Messenger) for customer support:

  • Unlimited Questions & Answers

  • Search bar

  • Change of FAQ colors, font sizes, texts & etc

  • Unlimited ticketing agents, email and chat accounts

PREMIUM

$4.95/月

或按 $4/月的价格每年一次性收取 $48

PREMIUM FAQ + HELP DESK with 100 tickets/month (Email, Chat, FB Messenger) for customer support:

  • FREE features +

  • Unlimited Categor., Sections

  • Contact form

  • Multilingual

  • Import&Export of FAQ

  • More templates

  • Custom CSS

  • Premium Support

PROFESSIONAL

$29.95/月

或按 $24/月的价格每年一次性收取 $288

PREMIUM FAQ + HELP DESK with 400 tickets/month (Email, Chat, FB Messenger) for customer support:

  • PREMIUM features +

  • Automated responses

  • Order management

  • Workflow automation

  • Templates

  • Working hours

  • Analytics

  • Ticket top up

  • Premium Support

* 所有费用均以美元结算。 经常性费用(包括每月费用或基于使用情况的费用)每 30 天收取一次。

4.8 评分

整体评分反映了应用的当前状态。其中考虑了所有应用评论,但会优先考虑最新评论。
  • 5 评分
    88% 的评分是 5 星
  • 4 评分
    7% 的评分是 4 星
  • 3 评分
    2% 的评分是 3 星
  • 2 评分
    1% 的评分是 2 星
  • 1 评分
    2% 的评分是 1 星

最新评论

myblinki

My misunderstanding. The app works fine and verified the root of the problem was indeed external after extense research. My apologies.

开发人员回复

2021年4月15日

Kindly note that, as explained via emails, developers have removed the added code and compared theme code versions to find that the snippet added had no effect on the problem mentioned.

As mentioned in emails, looks like another app updated/installed or theme updated could have caused the issue.

Hope this makes sense and we wish we could assist more in your case.

Wishes,
HelpCenter team

HomeCoffee

Very useful app, no doubt about, looking forward to continuing using for great FAQ pages and more complete pages.

Leak Saver

Fantastic and quick support from their team. I have been using this app for several years now. It works great and was very easy to install!