SB: Helpdesk, Live Chat & FAQs
- 定價
-
免費安裝。 提供免費試用。
- 評分
- 4.7 (328)
- 開發者
- Shark Byte, Inc
主要圖片圖庫
Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.
Enhance customer support with HelpCenter—an all-in-one Helpdesk, Live Chat, and AI-powered FAQs. Create FAQs instantly with ChatGPT-4 and translate them seamlessly via our partner app, LangShop. Stay connected 24/7 through live chat and manage all inquiries from email, chat, and Messenger in a single inbox. With multi-channel ticketing and fast, centralized support, you can deliver reliable service that keeps customers coming back.
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
語言
英文
這項應用程式尚未翻譯成繁體中文
可與以下項目搭配使用
- Shopify 管理介面
- ChatGPT
- Facebook Messenger
- LangShop
定價
Free
免費安裝
$0.25 per ticket after first 10 tickets
功能
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Knowledge Base: Up to 10 Articles
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
- 5 FAQ articles
Basic
$5.99 /月
或每年 $59.99，可省 17% 的費用
$0.16 per ticket after first 50 tickets
功能
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Knowledge Base: Unlimited Articles
- Multilingual FAQs (up to 3)
- Unlimited shared tabs
- Unlimited chatbots
- Unlimited support agents
14 天免費試用
Standard
$19.99 /月
或每年 $199.99，可省 17% 的費用
$0.15 per ticket after first 300 tickets
功能
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Knowledge Base: Unlimited Articles
- Overall & per agent performance report
14 天免費試用
Advanced
$49.99 /月
或每年 $498.96，可省 17% 的費用
$0.1 per ticket after first 1000 tickets
功能
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Knowledge Base: Unlimited Articles
- Prioritized support
- Overall & per agent performance report
14 天免費試用
所有費用均以 USD 計價。 定期費用和依使用量計費方案，均以 30 天為週期收費。 查看所有定價選項
評論 (328)
We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
Hello Vital Depot team!
Thank you for sharing your experience!
We're glad to hear that HelpCenter has been useful not only for your FAQ section but also for managing tickets.
If questions arise, please let us know!
Best regards,
HelpCenter Team
The FAQ and knowledge setup has been really useful. Customers can quickly find answers without reaching out, and that has reduced our support workload. Combined with the chatbot, it helps handle basic queries even when we are not actively online.
Hi Aurielle London team!
Thank you so much for your thoughtful feedback.
We truly appreciate you taking the time to share your experience.
Any time you need assistance, our support team is always here and happy to help.
We’re grateful to have you with us!
Best regards,
HelpCenter team
We initially started with HelpCenter to build a clean FAQ page, but over time we began using the helpdesk and chat features as well. Having everything connected, from email inbox to live conversations, has made support much easier to manage.
Hi, Polvanta!
We happy to hear that you are satisfied with the app and the ticketing system! Your feedback means a lot to us.
If there is anything we can do to improve your experience, please do not hesitate to let us know :)
Best regards,
HelpCenter team
支援服務
App 支援由 Shark Byte, Inc 提供。
開發者
發布日期
2015年12月8日 · 變更記錄
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