HelpCenter | FAQ Chat Helpdesk

HelpCenter | FAQ Chat Helpdesk

提供免費方案。 15 天免費試用。
評分 (4.5)
評價

特色

廣受與您同類型的商家愛用
  • 美國商家
專為您的商家量身打造
  • 可與最新佈景主題搭配使用

應用程式相關資訊

發布日期

2015年12月8日

語言

英文

FAQ builder, Livechat & AI Chatbot, Help Desk ticketing system & Tabs to improve customer experience

Answer your customers’ FAQs before they appear in your inbox with the help of an informative, easy-to-navigate FAQ page. Manage inquiries from multiple channels: email, chat or FB Messenger - all in a single Help Desk. Improve store navigation and boost customer experience by managing your Product descriptions, shipping and other info using product tabs. Reduce the response time of your support team. Live Chat and automated chatbots will keep your business accessible in real-time 24/7.

Answer your customers’ FAQs before they appear in your inbox with the help of an informative, easy-to-navigate FAQ page. Manage inquiries from multiple channels: email, chat or FB Messenger - all in a single Help Desk. Improve store navigation and boost customer experience by managing your Product descriptions, shipping and other info using product tabs. Reduce the response time of your support team. Live Chat and automated chatbots will keep your business accessible in real-time 24/7. 更多
  • FAQ builder: a multilingual, SEO-friendly page that integrates with the site
  • Live Chat and AI Chatbot: Let your customers contact your business in real-time
  • Help Desk ticketing system: resolve inquiries from multiple channels in 1 place
  • Tabs for product descriptions (assign it by product type, collection, or vendor)
  • Contact form: control over the elements, choose from different templates, widget

定價

15 天免費試用

FREE

免費

  • 10 tickets/month
  • 5 FAQ articles
  • Basic templates
  • Widget
  • 1 chatbot
  • 1 support agent
  • 1 live chat
  • 1 Auto Response

BASIC

月費 $8

或每年 $80,可省 17% 的費用

  • 50 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

STANDARD

月費 $45

或每年 $450,可省 17% 的費用

  • 300 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

ADVANCED

月費 $100

或每年 $1,000,可省 17% 的費用

  • 1000 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

FREE

免費

  • 10 tickets/month
  • 5 FAQ articles
  • Basic templates
  • Widget
  • 1 chatbot
  • 1 support agent
  • 1 live chat
  • 1 Auto Response

BASIC

月費 $8

或每年 $80,可省 17% 的費用

  • 50 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

STANDARD

月費 $45

或每年 $450,可省 17% 的費用

  • 300 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

ADVANCED

月費 $100

或每年 $1,000,可省 17% 的費用

  • 1000 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

所有費用均以 USD 計價。 定期費用和依使用量計費方案,均以 30 天為週期收費。 查看所有定價選項

1302 則評價

整體評分
4.5
各級評分數量
  • 87% 的評分為 5 顆星
  • 7% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
2023年1月24日

Contacted support via email and a solution was put in place within 10 mins. Great service. Recommended.

LEDSpace
英國
使用應用程式的時間:3年多
Shark Byte, Inc 已回覆 2023年1月24日

Hello LEDSpace team,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!
We’re here for you anytime.

Regards,
HelpCenter Team

2023年1月19日

Been using for many years... agree with others... we had a free forever plan for just 30 faq's... so they disable your faq's without notice and forcing you to upgrade to paid plan... sorry, but not a great way to do business, espcially with original users... will be deleting now

FSWERKS
美國
使用應用程式的時間:大約4年
Shark Byte, Inc 已回覆 2023年1月22日

Hi FSWERKS!

First of all, we can't help but mention that we are terribly sorry to learn that we have let you down. Your constructive criticism is fair and it will allow us the opportunity to improve and do better.

We sincerely appreciate you bringing this matter to our attention and to the attention of other customers.
We are always looking for ways to improve.

Let us notice, please, that during the last week our dev team had been working hard to bring the missing FAQ data back to our customers' stores.

We’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. You can contact our support team to receive all the information regarding the missing data back!

Please, allow us another opportunity to show you a more enjoyable and pleasant experience. We truly value your business!

In case there’s anything else we can assist you with-don’t hesitate to reach out to us further!

Best regards,
HelpCenter team

編輯時間:2023年1月18日

Horrendous way of forcing existing customers (onboarded since 2017) to upgrade to a paid plan. No notifications were sent to inform that free plans will be phased out. As a result, we just found out that our content was removed from the widget without our permission. We also lost our access to our existing content for migration unless we pay to upgrade. The high-handed and mercenary approach left a really bad taste in our mouth. We have a few web stores subscribed to their paid plans as they were launched recently. It's a no brainer - we are going to take the business elsewhere.

Good Dog People™
新加坡
使用應用程式的時間:5年多
Shark Byte, Inc 已回覆 2023年1月22日

Hi Good Dog People™!

Our team totally agrees that the situation is unacceptable. We ‘d like you to know that this is not the norm for us at the HelpCenter app.
This isolated issue should have never happened.

During the previous week our dev team had been working hard to bring the missing FAQ data back to your store.

Finally, this process has been completed by now and your FAQ articles should be brought back to your store. Just contact our support team to learn the details regarding the missing data back!

We are very sorry once again that you were let down. We wish you all the best and hope that this situation will not affect your decision to cooperate with us in the future.

We value our customers and stand behind our work and would like the opportunity to make things right for you.

We look forward to hearing back from you!

All the best,
HelpCenter team

應用程式相關資訊

發布日期

2015年12月8日

語言

英文

由 Shark Byte, Inc 建置

關於「Shark Byte, Inc」

平均評分 4.4 顆星

已有 7 年為 Shopify 應用程式商店開發應用程式的經驗

支援服務

傳送訊息

support@helpcenterapp.com

開發者無法直接以繁體中文提供支援。

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