HelpCenter

HelpCenter

開發者:Vertex LV

FAQ page, Help Desk ticketing, Live chat for customer support

4.8 5 顆星(1141 評論)

Intuitive FAQ in 10 minutes

Create an attractive FAQ page from scratch. Provide your customers with a simple, easy to navigate tool to find their answers instantly.

HelpDesk for customer service

Access all customer inquiries from email, Live Chat and FB Messenger in a single platform and save your time.

Increased support efficiency

Enjoy a unified communication experience. Add unlimited agents, email and chat accounts, and access user communication and purchase history.


有關 HelpCenter

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining three highly effective solutions - FAQ builder, HelpDesk ticketing and Live Chat – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

  • You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
  • As a result, you save a valuable time of your support team
  • You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
  • You’ll be able to use one account for several e-shops or communication channels
  • You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
  • You’ll not have to go through complicated installation since HelpCenter will get you started hassle-free
  • You’ll be able to enjoy a smooth, intuitive user experience
  • We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

  • Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
  • Publish searchable questions and answers organized into sections and categories
  • Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
  • Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

HelpDesk ticketing system:

  • Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
  • Add as many inboxes, live chat and FB Messenger accounts and agents as you need
  • Access customer purchase and inquiry history
  • Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
  • Use custom templates, tags, auto-responses, signatures, internal comments and more

Live Chat:

  • Let your customers contact your business in real-time and after office hours

Please find detailed information about Free, Premium and Professional HelpCenter features in the Pricing section below.

How to link HelpCenter FAQ page with your shop menu:

  • Click the button ADD MENU ITEM in HelpCenter's FAQ Settings page
  • You will be directed to the navigation section where your menus are
  • Choose a menu and click ADD MENU ITEM
  • Here you should type Name and a Link: /apps/help-center. Then click "Add". And your FAQ page is live!

Related to: Customer support, Customer service, FAQ page, Helpdesk, ticketing, Live chat

支援

定價 14 天免費試用

查看所有定價選項
FREE

免費安裝

FREE FAQ

  • Unlimited Questions

  • Unlimited Answers

  • Search bar

  • Change of FAQ colors, font sizes, custom texts, etc.

PREMIUM

每月 $4.95

或每年一次收費 $48,按每月 $4 計費

PREMIUM FAQ

  • All FREE plan features

  • Unlimited Categor., Sections, Q&A

  • Contact form

  • Multilingual

  • Import&Export of FAQ

  • Templates

  • Custom CSS

  • Premium Support

PROFESSIONAL

每月 $29.95

或每年一次收費 $288,按每月 $24 計費

PREMIUM FAQ + HELP DESK

  • Unlimited agents, email and chat accounts

  • 400 tickets/month

  • Email, Chat, FB Messenger

  • Order management

  • Analytics

  • $7/100 additional tickets

* 所有費用均以美元計收。 定期費用接按照 30 天為週期收費,包括每月收費或依據使用量收費。

4.8 5 顆星

總評分反應應用程式的目前狀況。總評分參考應用程式所有的評論,但會優先參考最新的評論。
  • 5 5 顆星
    88% 的評等為 5 顆星
  • 4 5 顆星
    7% 的評等為 4 顆星
  • 3 5 顆星
    2% 的評等為 3 顆星
  • 2 5 顆星
    1% 的評等為 2 顆星
  • 1 5 顆星
    2% 的評等為 1 顆星

最近的評論

YouSouRoom

Very helpful great app! Thank you!!!!!.....................................................................

Cru Candle Co

Easy to use, on the free plan currently and it creates a simple but effective FAQ page. Thanksssssss

Milo Gaming

The page linked from the app HelpCenter won't seem to load. So I'm forever stuck in loading screen. This app for me is completely useless and waste of time setting up.

開發人員回覆

2020年12月2日

Sorry for the trouble. This seems like some theme - app interference issue. Don't worry, we are usually able to fix this kind of issues fairly quickly. Our support team has reached you to take a deeper look and resolve the problem asap!