Customer Service Helpdesk App , 31 Rezensionen

We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

An exceptional product from an exceptional company. Great product, amazing customer service.

Excellent service. The product is pretty good but they listen to their customers and make updates based on feedback. Huzzah!

It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!

We have been using eDesk for around three years; however, we've found their pricing to be significantly higher than their competitors'. Despite paying a premium, the product has not met our expectations. We've consistently faced issues with bugs on eDesk's platform, which have severely affected its usability and our ability to provide effective customer support. Additionally, there have been recent incidents of our customers receiving duplicate messages, an issue that persisted for three weeks despite our efforts to resolve it with eDesk's support team. Unfortunately, the responsibility for these problems was ultimately attributed to us, which was quite disheartening. After considering other vendors, we decided to switch to a more cost-effective and reliable service provider. We also sought a refund from eDesk due to these ongoing issues, but our request was denied. Based on our experience, we recommend that others consider alternative solutions.

We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.

We've been using XSellco for over a year to manage all our incoming customer service e-mails, plus a bunch more. Great, easy to use software that streamlines our workflow a ton! Highly recommended.

I love it! We used reply manager for a long time and this is worlds ahead of it.

Pros: I can view the order status, tracking number, message history, and order history from one message screen. The templates and smart tags are super helpful and easy to use. It also gives you an actual dashboard, not just a spreadsheet of data.

Cons: I prefer the "Classic View" to the newer look they put out recently but they don't restrict you to one or the other. The platform can be a bit buggy at times but the customer support team is very accessible and helpful.

Great tool to support your growing ecommerce business.

The tools have saved us a lot of time and makes answering our customer queries so much easier than using standard email. We have it integrated to all our sales channels; Shopify, Amazon, and eBay, and it allows the team to manage customer enquiries from one central tool. The template replies and rules are a great feature to streamline your responses and keep things organised.

Xsellco also offer a WebChat tool which integrates into your Shopify store making it easy to communicate with customers instantly.