Customer Service Helpdesk App , 31 avaliações

Classificação geral
3,7
Número por nível de avaliação
  • 77% das avaliações são de 5 estrelas
    24
  • 13% das avaliações são de 4 estrelas
    4
  • 3% das avaliações são de 3 estrelas
    1
  • 0% das avaliações são de 2 estrelas
  • 6% das avaliações são de 1 estrelas
    2
14 de julho de 2017

Excellent service. The product is pretty good but they listen to their customers and make updates based on feedback. Huzzah!

Skullsplitter
Estados Unidos
Mais de 2 anos usando o app
4 de outubro de 2021

I don't love the interface if I am honest and due to a breakdown in communication at the start of the year (they didn't explain what the implications of removing an old channel was!) we have lost ALL of our historical communication with customers HOWEVER I would still recommend this app. CS is great and they usually sort stuff out pretty quickly.

Fat Lad At The Back
Reino Unido
Mais de 1 ano usando o app
xSellco Ltd deixou uma resposta 4 de outubro de 2021

Hello Lynn,

Thank you very much for your positive review. I would like to offer my apologies for the trouble you had at the start of the year. All our Customer support staff do or should be warning clients of the potential problems with channel removals on our platform. I'll review your case and feedback to all involved.

Kind Regards
Eamon
Customer support

23 de junho de 2016

Good product and helpful customer support. The price is relatively high for small shops, but this is the only app I have found that covers repricing for most of my channels. I would recommend this ptool.

Ipaces
Estados Unidos
11 meses usando o app
26 de outubro de 2017

xSellco is a very user friendly platform and they have an excellent customer service response. However it still needs to improve how to track the agents that reply to users messages.

Hickies
Estados Unidos
5 meses usando o app
1
1