評論 (41)

整體評分
4.7
各級評分數量
  • 83% 的評分為 5 顆星
  • 10% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
編輯時間:2024年7月4日

This is probably the best customer service app out there.
It actually connects to all the channels smoothly (all social accounts other web stores and B2B channels).
They have an endless amount of tools all depending on what your business requires.
The AI bot Is extremely efficient and actually reduces customer tickets by about 60%.
Their customer service is 5 star, they are responsive and willing ...

MoYou London
英國
使用應用程式 6個月
2022年9月15日

Been using eDesk for years through our various stores. Latest live chat version looks really professional, support staff are very helpful and app is easy to manage. Makes multi-channel messages infinitely easier.

Prickle
英國
使用應用程式 7個月
xSellco Ltd 已回覆 2022年10月11日

Hi Prickle,

It is great to get feedback like this. I'll pass it along to the rest of the support & product design teams.

Best Wishes
Eamon CS Manager

編輯時間:2017年2月16日

I've been trying to get XSellCo to provide us with a refund since January 25th after we requested to cancel our account in writing. We were billed again on Feb 6. They require you request to cancel 14 days before your next billing cycle. We were hoping they would cut us some slack as we requested 13 days prior instead of 14 but no luck after many emails back and forth.

I was told that the ...

Dirt Project
美國
使用應用程式 6個月
2017年10月26日

xSellco is a very user friendly platform and they have an excellent customer service response. However it still needs to improve how to track the agents that reply to users messages.

Hickies
美國
使用應用程式 5個月
2018年5月28日

We have used Xsellco Helpdesk for a few years now , to manage our customer service and we have to say, it's a fantastic bit of software. It's not the cheapest out there and it certainly would be cheaper to answer all of your questions from each marketplace/ platform, but the fact that you can integrate all of your platforms into one helpdesk, set up rules, track response rates etc., is of great ...

Retrostyler
英國
使用應用程式 4個月
2017年10月25日

Fantastic product, that has integrated all our sales channels together and removed the confusion with more than one person responding to customers.
The amazing support and free training has along with the simplicity of how the Xsellco system works has made this an essential app for growing our business.
Thank you so much!

Navi Organics
英國
使用應用程式 3個月
2021年1月5日

A really useful application. I have a couple of different stores and eDesk helps my team manage all our customer service really easily.

ColmanHandmade
愛爾蘭
使用應用程式 大約2個月
編輯時間:2021年3月18日

E-Desk has been great so far. It helped improve the efficiency and timing of taking care of our awesome customers. As well, I reached out to their support and Ciaran was super fast to respond and took care of my inquiry immediately. Super Customer Service and Platform.

SparkPod
美國
使用應用程式 大約2個月
編輯時間:2023年7月31日

The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.

samawa perfumes
阿拉伯聯合大公國
使用應用程式 大約1個月
2021年8月26日

We used Freshdesk before but eDesk has as many markets to connect as we need. Also invoice templates, connecting emails with orders, and much more. Chat available 24/7, always kind and so helpful people. A great option to propose our ideas to make it better. I recommend it to everyone!

Toner Experte
英國
使用應用程式 22天