eDesk

eDesk

Priser
Fra $49 pr. måned. Mulighed for gratis prøveperiode.
Bedømmelse
4,7 (41)
Udvikler
xSellco Ltd

AI-Assisted Customer Support to Scale Support and Grow Your Brand

eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes with no complex onboarding or migrations. Ava, our 24/7 virtual agent, handles pre- and post-purchase inquiries, while AI Assist helps your team generate instant, contextual responses to every query.

eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes with no complex onboarding or migrations. Ava, our 24/7 virtual agent, handles pre- and post-purchase inquiries, while AI Assist helps your team generate instant, contextual responses to every query. mere
  • All customer conversations centralized in one inbox
  • 24/7 self-service for common questions and purchases
  • AI-assisted support to boost agent productivity
  • Adjust Shopify orders directly within eDesk—no tab switching
  • Advanced reporting to optimize performance with actionable insights

Indeholder tekst, der ikke er oversat

Vis oversættelse

Sprog

Engelsk, Fransk, Tysk, Spansk, og Italiensk

Denne app er ikke oversat til Dansk

Fungerer sammen med

  • Amazon
  • Instagram
  • WhatsApp
  • 250+ Integrations
  • Klaviyo
  • TikTok Shop

Priser

Essential

$49 om måneden

eller $468 om året, og spar 20 %

  • 1 online store/ marketplace
  • Centralized support workspace
  • Social messaging
  • Live Chat
  • Rule-based automations

14-dages gratis prøveperiode

Growth

$115 om måneden

eller $1,068 om året, og spar 23 %

  • 5 online stores/ marketplaces
  • Ticket, agent & channel performance
  • Third party collaboration
  • Advanced reporting

14-dages gratis prøveperiode

Professional

$149 om måneden

eller $1,428 om året, og spar 20 %

  • 10 online stores/ marketplaces
  • Detailed Reporting Extracts
  • Custom Roles & Permissions
  • Advanced RESTful API
  • 2FA Access
  • Assisted Onboarding

14-dages gratis prøveperiode

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Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag.

Anmeldelser (41)

Samlet bedømmelse
4,7
Antal pr. bedømmelsesniveau
  • 83 % af bedømmelserne er på 5 stjerner
  • 10 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 0 % af bedømmelserne er på 2 stjerner
  • 5 % af bedømmelserne er på 1 stjerner
4. november 2024

Brilliant app and a great support team behind it, as an omni channel business this has been invaluable in consolidating customer service requests from a wide range of channels all with differing setups and profiles. Loads of time and resource saved on sorting and resolving customer issues and the team are always keen to help optimise it's functionality within your business

cellier.co.uk
Storbritannien
Mere end et år bruger appen
9. oktober 2024

Our experience with eDesk over the past year has been nothing short of transformative for our customer service team. The platform's ability to consolidate all aspects of customer communication into a single, cohesive interface has been a game changer. This integration has remarkably streamlined our workflow, enabling our team to access essential information efficiently and collaborate more effectively. They have great features and allow us to create many templates to make our response time to our customer faster. We do recommend having this tool part of your customer service team!

Bugatti Collections
Canada
Mere end et år bruger appen
9. oktober 2024

We've been using eDesk for a little over a month, and I have to say that the features it has are incredible!

The only thing that I do not like is not being able to personalize the main set up. For example, I'd like to create individual sections for each company, within the company.

For example, there is a section called "New Tickets" and "To Do" and it will show a number beside it to indicate how many tickets are in it. Those folders do not work for our company so we had to create pinned filters.

The filters do not show a number next to it to indicate how many tickets or if a new one comes in. The pinned filters are also located further down that the "To Do", and it's a bit confusing because you are drawn to the "To Do" rather than a pinned filter.

But all in all, the features are great!

Leven Rose
USA
2 måneder bruger appen
25. september 2024

This is such an amazing tool for customer service. It does not matter if you are a big company like us or a small one. Integration with marketplaces streamlines communication by centralising messages, automating responses to common customer inquiries, and providing multilingual customer support. Since we are with eDesk our customer volume has grown but because of their sufficiency, we have not yet needed to extend our team. Having such a tool is fantastic.

Universal Textiles Outlet
Storbritannien
Cirka 5 år bruger appen
10. oktober 2024

This app is outstanding and offers exceptional value for money by significantly reducing the time spent responding to messages. eDesk streamlines customer service, making it far more efficient and manageable. I can’t imagine how we would operate without it.

curtainsdirect2u
Storbritannien
Mere end 2 år bruger appen

Support

Appsupport leveres af xSellco Ltd.

Eller besøg deres supportportal

Ressourcer

Denne udvikler tilbyder ikke direkte support på Dansk.

Udvikler

xSellco Ltd

Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE

Lanceret

12. juli 2016

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