Customer Service Helpdesk App

Customer Service Helpdesk App

Preisgestaltung
Ab $49/Monat. Kostenloser Test verfügbar.
Bewertung
3,5 (33)
Entwickler
xSellco Ltd

Faster and smarter customer support helpdesk software and live chat for everywhere you sell.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM. mehr
  • See conversation summaries, suggested responses PLUS total handsfree responses.
  • Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
  • See full order history, lifetime value, VIP status, and customer sentiment
  • Auto assign and collaborate on email, live chat, voice,WhatsApp and social
  • View, refund, cancel or even duplicate Shopify orders without leaving eDesk

Enthält unübersetzten Text

Übersetzung anzeigen

Nachrichten in Echtzeit

Agentstatistiken, KI-Chatbots, Kundeneinblicke, Chat per E-Mail, Datei-Uploads, Live-Chat, Mehrere Sprachen, Übersetzung in Echtzeit, Videoanrufe, Sprachunterstützung

Automatisierte Antworten

FAQs, Bestellupdates, Schnelle Antworten, Rezensionsanfragen, Transkript senden

Anpassung

Agentavatar, Chatzuweisung, Chatschaltflächen, Chatflows, Chatfenster, Farbe und Schriftart, Tagging, Begrüßungsnachrichten

Eingeführt

12. Juli 2016

Sprachen

Englisch

Für diese App ist keine Übersetzung auf Deutsch vorhanden.

Kategorien

Kompatibel mit

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Preisgestaltung

Entrepreneur 300

$49 / Monat

oder $468/Jahr mit einer Ersparnis von 20 %

  • 300 tickets per month
  • AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
  • Returns & Cancellations
  • Live Chat

14-tägiger kostenloser Test

Team - Agent based

$89 / Monat

oder $828/Jahr mit einer Ersparnis von 22 %

  • Unlimited tickets
  • 50 rule-based response automations
  • SAL Management
  • Add 5 Channels
  • Live Chat
  • Returns & Cancellations
  • 24/7 support

14-tägiger kostenloser Test

Entrepreneur 2000

$199 / Monat

oder $1,896/Jahr mit einer Ersparnis von 21 %

  • 2,000 Tickets
  • Unlimited Agents & Channels
  • AI Summaries, Sentiment Analysis & Response Suggestions
  • Live Chat
  • Returns & Cancellations

14-tägiger kostenloser Test

Entrepreneur 300

$49 / Monat

oder $468/Jahr mit einer Ersparnis von 20 %

  • 300 tickets per month
  • AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
  • Returns & Cancellations
  • Live Chat

14-tägiger kostenloser Test

Team - Agent based

$89 / Monat

oder $828/Jahr mit einer Ersparnis von 22 %

  • Unlimited tickets
  • 50 rule-based response automations
  • SAL Management
  • Add 5 Channels
  • Live Chat
  • Returns & Cancellations
  • 24/7 support

14-tägiger kostenloser Test

Entrepreneur 2000

$199 / Monat

oder $1,896/Jahr mit einer Ersparnis von 21 %

  • 2,000 Tickets
  • Unlimited Agents & Channels
  • AI Summaries, Sentiment Analysis & Response Suggestions
  • Live Chat
  • Returns & Cancellations

14-tägiger kostenloser Test

Enthält unübersetzten Text

Übersetzung anzeigen

Alle Gebühren werden in USD berechnet. Wiederkehrende und nutzungsabhängige Gebühren werden alle 30 Tage in Rechnung gestellt. Alle Preisoptionen anzeigen

Rezensionen (33)

Gesamtbewertung
3,5
Anzahl pro Bewertungsstufe
  • 76 % der Bewertungen sind 5 Sterne
  • 12 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 9 % der Bewertungen sind 1 Sterne
18. Juni 2024

I have been using eDesk for managing customer interactions, and I must say, it is nothing short of a game-changer. The platform offers an incredibly efficient way to handle customer service with its seamless integration capabilities. Connecting eDesk with our existing systems was absolutely effortless, saving us valuable time and resources.

One of the standout features is the new AI-powered tools. These features have significantly improved our response times and the quality of our customer service. The AI assists in categorizing and prioritizing customer inquiries, ensuring that our team can focus on what matters most – providing exceptional service.

The AI chatbot deserves special mention. It is remarkably effective, handling routine inquiries and providing instant responses to common questions. This has not only reduced the workload on our support team but also ensured that our customers receive timely and accurate information. The chatbot's ability to learn and improve over time has made it an invaluable asset to our customer service operations.

Another remarkable feature is the dynamic translation tool. This tool has been a revelation for our global customer base. It automatically translates messages, allowing us to communicate effectively with customers in their preferred languages. This has greatly enhanced our customer satisfaction and broadened our reach.

Overall, eDesk has proven to be the best solution on the market for customer management. Its advanced AI features, including the impressive chatbot, and effortless integration capabilities make it an indispensable tool for any business looking to excel in customer service. I highly recommend eDesk to any organization seeking to improve their customer management processes.

Wave Spas UK
Vereinigtes Königreich
Mehr als 3 jahre mit der App
17. Mai 2024

We started to work with this service about 2 months ago. Customer service is great and it is able to synch with loads of platforms.
However there is a huge problem that we are not being able to solve and not getting any solution for.
We are having loads of difficulties and emails that are lost and unanswered.
This issue is causing a large number of unhappy customers and the replies we received from Edesk, left us no option but to start answering emails directly from the email in order not to miss any customer inquiry.
This is extremely disappointing as its a huge issue that is currently pending with no solution.

MoYou London
Vereinigtes Königreich
2 monate mit der App
xSellco Ltd hat geantwortet 21. Juni 2024

Hi MoYou team,

Thank you so much for your feedback. I'm really glad to hear that you’ve had a positive experience with our customer service and that the platform’s synchronization with various systems is working well for you.

I’m truly sorry about the email issues you’ve been facing. I completely understand how frustrating it must be to deal with lost and unanswered emails, especially when it affects your customers. This isn’t the experience we want you to have.

The problem seems to be linked to some limitations within Gmail. While this has been a tough challenge, I want you to know that our team is hard at work finding a solution. We’re making improvements as I write this, and we’re committed to fixing this as soon as we can.

In the meantime, if you have any urgent concerns, please reach out directly to me, and I’ll do everything I can to help. Your feedback is incredibly valuable, and we’re dedicated to making things right for you.

Thanks for your understanding and for sticking with us.

Best,
Eamon MacSuibhne
Customer Support Manager
eDesk Support Team

25. August 2017

We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.

Mango Tree Knobs
Vereinigtes Königreich
Mehr als 7 jahre mit der App
28. Juli 2017

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

Reytid
Vereinigtes Königreich
Mehr als 5 jahre mit der App
20. Juli 2016

An exceptional product from an exceptional company. Great product, amazing customer service.

Electrical Contractor Lighting
Vereinigte Staaten
Fast 4 jahre mit der App

Support

xSellco Ltd kann alle Fragen beantworten, die du zu Customer Service Helpdesk App hast.

Entwickler

xSellco Ltd

Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE

Ressourcen

Dieser Entwickler bietet keinen direkten Support auf Deutsch an.

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