Customer Service Helpdesk App

Customer Service Helpdesk App

Preisgestaltung
Ab $49/Monat. Kostenloser Test verfügbar.
Bewertung
3,2 (32)
Entwickler
xSellco Ltd

Faster and smarter customer support helpdesk software and live chat for everywhere you sell.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM. mehr
  • See conversation summaries, suggested responses PLUS total handsfree responses.
  • Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
  • See full order history, lifetime value, VIP status, and customer sentiment
  • Auto assign and collaborate on email, live chat, voice,WhatsApp and social
  • View, refund, cancel or even duplicate Shopify orders without leaving eDesk

Enthält unübersetzten Text

Übersetzung anzeigen

Eingeführt

12. Juli 2016

Sprachen

Englisch

Für diese App ist keine Übersetzung auf Deutsch vorhanden.

Kategorien

Kompatibel mit

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Preisgestaltung

Entrepreneur 300

$49 / Monat

oder $468/Jahr mit einer Ersparnis von 20 %

  • 300 tickets per month
  • AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
  • Returns & Cancellations
  • Live Chat

14-tägiger kostenloser Test

Team - Agent based

$89 / Monat

oder $828/Jahr mit einer Ersparnis von 22 %

  • Unlimited tickets
  • 50 rule-based response automations
  • SAL Management
  • Add 5 Channels
  • Live Chat
  • Returns & Cancellations
  • 24/7 support

14-tägiger kostenloser Test

Entrepreneur 2000

$199 / Monat

oder $1,896/Jahr mit einer Ersparnis von 21 %

  • 2,000 Tickets
  • Unlimited Agents & Channels
  • AI Summaries, Sentiment Analysis & Response Suggestions
  • Live Chat
  • Returns & Cancellations

14-tägiger kostenloser Test

Entrepreneur 300

$49 / Monat

oder $468/Jahr mit einer Ersparnis von 20 %

  • 300 tickets per month
  • AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
  • Returns & Cancellations
  • Live Chat

14-tägiger kostenloser Test

Team - Agent based

$89 / Monat

oder $828/Jahr mit einer Ersparnis von 22 %

  • Unlimited tickets
  • 50 rule-based response automations
  • SAL Management
  • Add 5 Channels
  • Live Chat
  • Returns & Cancellations
  • 24/7 support

14-tägiger kostenloser Test

Entrepreneur 2000

$199 / Monat

oder $1,896/Jahr mit einer Ersparnis von 21 %

  • 2,000 Tickets
  • Unlimited Agents & Channels
  • AI Summaries, Sentiment Analysis & Response Suggestions
  • Live Chat
  • Returns & Cancellations

14-tägiger kostenloser Test

Enthält unübersetzten Text

Übersetzung anzeigen

Alle Gebühren werden in USD berechnet. Wiederkehrende und nutzungsabhängige Gebühren werden alle 30 Tage in Rechnung gestellt. Alle Preisoptionen anzeigen

Rezensionen (32)

Gesamtbewertung
3,2
Anzahl pro Bewertungsstufe
  • 75 % der Bewertungen sind 5 Sterne
  • 13 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 9 % der Bewertungen sind 1 Sterne
17. Mai 2024

We started to work with this service about 2 months ago. Customer service is great and it is able to synch with loads of platforms.
However there is a huge problem that we are not being able to solve and not getting any solution for.
We are having loads of difficulties and emails that are lost and unanswered.
This issue is causing a large number of unhappy customers and the replies we received from Edesk, left us no option but to start answering emails directly from the email in order not to miss any customer inquiry.
This is extremely disappointing as its a huge issue that is currently pending with no solution.

MoYou London
Vereinigtes Königreich
2 monate mit der App
Bearbeitet am 31. Juli 2023

The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.

samawa perfumes
Vereinigte Arabische Emirate
Etwa ein monat mit der App
2. September 2022

It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!

Shirtbox
Vereinigtes Königreich
Mehr als 2 jahre mit der App
xSellco Ltd hat geantwortet 11. Oktober 2022

Hello!

We are working to improve our interface but I'm glad our support team were there to get you started. We have a knowledgebase (accessible from your eDesk menu) that will explain all the features of eDesk and hopefully get even more out of it. Best Wishes, Eamon the Customer Support manager

22. September 2022

We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.

Main Street Forge
Vereinigte Staaten
Etwa 2 jahre mit der App
xSellco Ltd hat geantwortet 11. Oktober 2022

Hello Main Street Forge,

Let us know if there are any more integrations you would like to see or any more features that should be included and we'll get to work on them. You can send ideas to us from the option on the right hand side menu within your app.

Many Thanks
Eamon,
Customer Support Manager

29. August 2022

I have been using eDesk for over 7 years, back to when it used to go by the name of ReplyManager. It has evolved in to a highly sophisticated piece of software that sits in the cloud and handles all of your customer enquiries. The automation and system itself is second to none. I would highly reccomend.

BigDeals Aintree
Vereinigtes Königreich
Mehr als ein jahr mit der App

Support

xSellco Ltd kann alle Fragen beantworten, die du zu Customer Service Helpdesk App hast.

Entwickler

xSellco Ltd

Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE

Ressourcen

Dieser Entwickler bietet keinen direkten Support auf Deutsch an.

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