Customer Service Helpdesk App
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Acerca de esta aplicación
Fecha de lanzamiento
12 de julio de 2016
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Gestión de tickets de atención al cliente , ChatFunciona con
Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, KlaviyoFaster and smarter customer support helpdesk software and live chat for everywhere you sell.
Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.
- See conversation summaries, suggested responses PLUS total handsfree responses.
- Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
- See full order history, lifetime value, VIP status, and customer sentiment
- Auto assign and collaborate on email, live chat, voice,WhatsApp and social
- View, refund, cancel or even duplicate Shopify orders without leaving eDesk
Contiene texto sin traducir
Precios
Prueba gratis de 14 díasEntrepreneur 300
$49 al mes
o $468 al año con un ahorro del 20%
- 300 tickets per month
- AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
- Returns & Cancellations
- Live Chat
Team - Agent based
$89 al mes
o $828 al año con un ahorro del 22%
- Unlimited tickets
- 50 rule-based response automations
- SAL Management
- Add 5 Channels
- Live Chat
- Returns & Cancellations
- 24/7 support
Entrepreneur 2000
$199 al mes
o $1,896 al año con un ahorro del 21%
- 2,000 Tickets
- Unlimited Agents & Channels
- AI Summaries, Sentiment Analysis & Response Suggestions
- Live Chat
- Returns & Cancellations
Entrepreneur 300
$49 al mes
o $468 al año con un ahorro del 20%
- 300 tickets per month
- AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
- Returns & Cancellations
- Live Chat
Team - Agent based
$89 al mes
o $828 al año con un ahorro del 22%
- Unlimited tickets
- 50 rule-based response automations
- SAL Management
- Add 5 Channels
- Live Chat
- Returns & Cancellations
- 24/7 support
Entrepreneur 2000
$199 al mes
o $1,896 al año con un ahorro del 21%
- 2,000 Tickets
- Unlimited Agents & Channels
- AI Summaries, Sentiment Analysis & Response Suggestions
- Live Chat
- Returns & Cancellations
Contiene texto sin traducir
Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
31 reseñas
The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.
We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.
Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!
An exceptional product from an exceptional company. Great product, amazing customer service.
It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!
Hello!
We are working to improve our interface but I'm glad our support team were there to get you started. We have a knowledgebase (accessible from your eDesk menu) that will explain all the features of eDesk and hopefully get even more out of it. Best Wishes, Eamon the Customer Support manager
Acerca de esta aplicación
Fecha de lanzamiento
12 de julio de 2016
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Gestión de tickets de atención al cliente , ChatFunciona con
Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, KlaviyoCreada por xSellco Ltd
Acerca de xSellco Ltd
Calificación promedio: 3,7
8 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify
Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE
Soporte técnico
Enviar un mensaje1 917 6882333
support@edesk.com
Este desarrollador no ofrece soporte técnico directo en Español.
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