eDesk
- Prezzi
-
A partire da $60/mese. Prova gratuita disponibile.
- Valutazione
- 4,7 (41)
- Sviluppatore
- xSellco Ltd
Galleria immagini in evidenza
AI-Assisted Customer Support to Scale Support and Grow Your Brand
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes with no complex onboarding or migrations. Ava, our 24/7 virtual agent, handles pre- and post-purchase inquiries, while AI Assist helps your team generate instant, contextual responses to every query.
- All customer conversations centralized in one inbox
- 24/7 self-service for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Advanced reporting to optimize performance with actionable insights
Lingue
Inglese. Francese. Tedesco. Spagnolo e Italiano
Funziona con
Amazon, Instagram, WhatsApp, 250+ Integrations, Klaviyo, TikTok ShopTutte le funzionalità
Messaggistica in tempo reale
- Chatbot basato sull’IA
- Live Chat
- Chat tramite email
- Assistenza vocale
- Videochiamate
- Social media
- Caricamenti di file
- Multilingua
- Traduzione in tempo reale
- Analisi degli agenti
- Dati sui clienti
Risposte automatiche
- Sconti
- Domande frequenti
- Prodotti consigliati
- Risposte rapide
- Richieste di recensioni
- Avvisi di spedizione
- Aggiornamenti sugli ordini
- Sondaggi
- Invia trascrizione
Personalizzazione
- Colore e font
- Emoji e adesivi
- Finestra di chat
- Orario di lavoro
- Messaggi di benvenuto
- Pulsanti di chat
- Aggiunta di tag
- Assegnazione della chat
- Flussi di chat
- Avatar degli agenti
Canali
- SMS
- Live Chat
- Chatbot
- Telefono
- Social media
- Self-service
- Centro assistenza
- Modulo di contatto
- Domande frequenti
Automazione dei flussi di lavoro
- Risposta automatica
- Modelli di risposta
- Risposte basate sull'IA
- Riepiloghi basati sull’IA
- Biglietti
- Casella di posta unificata
- Assegnazione automatica
- Trigger basati su regole
- Escalation
- Aggiunta di tag
- Rilevamento dello spam
- Monitoraggio degli ordini
- Notifiche personalizzate
- Sondaggi di feedback
- Multilingua
- Multistore
- Analisi
- Report
Messaggistica in tempo reale
Risposte automatiche
Personalizzazione
Canali
Automazione dei flussi di lavoro
Prezzi
Starter
$60 /mese
- 300 tickets per month
- Shopify & Social Media
- AI Assist
- eDesk Chat
- Reporting
- Workflow automation
- Email support
Prova gratuita di 14 giorni
Growth
$199 /mese
- 1,000 tickets per month
- Shopify & Social Media
- AI Assist
- eDesk Chat
- Reporting
- Workflow automation
- Email support
Prova gratuita di 14 giorni
Pro
$349 /mese
- Unlimited tickets per month
- Shopify & Social Media
- AI Assist
- eDesk Chat
- Reporting
- Workflow automation
- Email support
Prova gratuita di 14 giorni
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni.
Recensioni (41)
This is such an amazing tool for customer service. It does not matter if you are a big company like us or a small one. Integration with marketplaces streamlines communication by centralising messages, automating responses to common customer inquiries, and providing multilingual customer support. Since we are with eDesk our customer volume has grown but because of their sufficiency, we have not yet needed to extend our team. Having such a tool is fantastic.
Our experience with eDesk over the past year has been nothing short of transformative for our customer service team. The platform's ability to consolidate all aspects of customer communication into a single, cohesive interface has been a game changer. This integration has remarkably streamlined our workflow, enabling our team to access essential information efficiently and collaborate more effectively. They have great features and allow us to create many templates to make our response time to our customer faster. We do recommend having this tool part of your customer service team!
I have been using eDesk for 9 months now and definitely recommend it for businesses. Replying to customer support tickets is now incredibly efficient, saving me so much time and effort. Plus, I love that I can connect and manage multiple marketplaces all from one place. It makes my workflow so much smoother!
They have a lot of great features to help that I love including assigning rules, snoozing tickets, insights, a chat/widget option.... it's endless! One of my favourite features is the AI tool—it’s a fantastic addition that really helps streamline my responses.
I’ve encountered a few minor issues along the way, but I must say, the I.T. team is exceptional. They’re quick to respond and resolve any problems I’ve had, which gives me great peace of mind.
We've been using eDesk for a little over a month, and I have to say that the features it has are incredible!
The only thing that I do not like is not being able to personalize the main set up. For example, I'd like to create individual sections for each company, within the company.
For example, there is a section called "New Tickets" and "To Do" and it will show a number beside it to indicate how many tickets are in it. Those folders do not work for our company so we had to create pinned filters.
The filters do not show a number next to it to indicate how many tickets or if a new one comes in. The pinned filters are also located further down that the "To Do", and it's a bit confusing because you are drawn to the "To Do" rather than a pinned filter.
But all in all, the features are great!
This app is outstanding and offers exceptional value for money by significantly reducing the time spent responding to messages. eDesk streamlines customer service, making it far more efficient and manageable. I can’t imagine how we would operate without it.
Assistenza
xSellco Ltd può rispondere a qualsiasi domanda riguardo eDesk.
Sviluppatore
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Lanciata
12 luglio 2016