eDesk ‑ AI, Helpdesk & Chat
- Prijs
-
Vanaf $59 per maand. Gratis proefperiode beschikbaar.
- Beoordeling
- 4,7 (32)
- Ontwikkelaar
- xSellco Ltd
Galerij met uitgelichte afbeeldingen
eDesk - Helpdesk & klantenservicesoftware
eDesk stelt merken in staat moeiteloos op te schalen met AI-gestuurde klantenservice die is ontworpen voor e-commerce. Ga in enkele minuten aan de slag: door je Shopify-winkel en ruim 300 marktplaatsen en kanalen naadloos te integreren, centraliseert eDesk alle klantgesprekken in één intelligente inbox. Onze AI-gestuurde tools helpen je vragen sneller op te lossen, supportinteracties om te zetten in verkoopkansen en een uitzonderlijke klantervaring te bieden die herhaalaankopen stimuleert.
- Alle klantgesprekken gecentraliseerd in één inbox
- 24/7-chatbot voor veelgestelde vragen en aankopen
- AI-ondersteunde support om de productiviteit van medewerkers te verhogen
- Shopify-bestellingen direct in eDesk aanpassen, zonder van tabblad te wisselen
- Zet gesprekken om in conversies met eDesk Pre-sales
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Talen
Engels, Frans, Duits, Spaans, en Italiaans
Deze app is niet vertaald in het Nederlands
Werkt met
- 250+ Integrations
- Amazon
- Klaviyo
- TikTok Shop
Categorieën
Kanalen
Workflow-automatisering
Berichten versturen in real time
Geautomatiseerde antwoorden
Prijs
Kies het abonnement dat het beste bij je bedrijf past.
Starter
$59 /maand
of $588/jaar en bespaar 17%
Functies
- 1 onlinewinkel/marktplaats
- Gecentraliseerde supportwerkruimte
- Social messaging
- Live chat
- Op regels gebaseerde automatiseringen
Gratis proefperiode van 14 dagen
Growth
$199 /maand
of $2,148/jaar en bespaar 10%
Functies
- 3 onlinewinkels/marktplaatsen
- Prestaties van tickets, medewerkers en kanalen
- Samenwerking met derden
- Geavanceerde rapportage
Gratis proefperiode van 14 dagen
Professional
$399 /maand
of $4,548/jaar en bespaar 5%
Functies
- 10 onlinewinkels/marktplaatsen
- Gedetailleerde rapportage-extracten
- Aangepaste rollen en machtigingen
- 2FA-toegang
- Begeleide onboarding
Gratis proefperiode van 14 dagen
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Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
Recensies (32)
It's wonderful to have our Ebay, Amazon and Shopify messages all come into one place. Previously we were using a gmail acount, which was the cheapest way but did not provide for a way to keep track of open and closed messages. From eDesk we can message, cancel orders, assign messages to specific customer service reps and do refunds for all of our marketplaces. My staff was upset when we moved over to eDesk. As the business owner I set it up and our agent complaining started - for a couple of days. Then everyone started to see how much easier customer services becomes with Edesk. There is a learning curve to eDesk but it's well worth the effort. We don't use the eDesk ai auto response but do use templates to answer the same questions, which saves us a ton of time. We've been using eDesk for about 18 months. We also use Shipstation, reason being Shipstation keeps the customer address available. Apparently eDesk has a different privacy agreement with Amazon and cannot show addresses after the items have been shipped. Shipstation (there's a free version) with eDesk is a great one two punch. When we have support questions with edesk we usually get an answer back within a couple of hours. As a business owner, it costs us a minimum of 50 cents a minute to do anything. The time savings with Edesk pays for itself many times over.
Been using eDesk since two years now and it's the best CRM tool I could find out there. Runs stable and has exceptional (human!) support. They helped me with every problem I encountered along the way. Big props for that. Maybe a little pricey, but you get what you pay for. Only concern for me for the last couple of months is that the integrated AI system seems a little weak compared to current models. Wish for an upgrade or even the ability to choose ones own model via API.
Brilliant app and a great support team behind it, as an omni channel business this has been invaluable in consolidating customer service requests from a wide range of channels all with differing setups and profiles. Loads of time and resource saved on sorting and resolving customer issues and the team are always keen to help optimise it's functionality within your business
Ondersteuning
App-ondersteuning wordt verzorgd door xSellco Ltd.
Hulpbronnen
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.
Ontwikkelaar
Geïntroduceerd
12 juli 2016
Uitgelicht in
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