Customer Service Helpdesk App

Name: Customer Service Helpdesk App
Brand: xSellco Ltd
Rating: 3.7 (31 reviews)

A partir de $49/mês. Avaliação gratuita de 14 dias.

Classificação (3,7)

Avaliações

Programador

xSellco Ltd

Ver loja de demonstração

All of the details you need with our Ticket & Customer Views

Sobre esta aplicação

Lançada

12 de julho de 2016

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Categorias

Gestão de tickets de assistência , Conversa

Funciona com

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Faster and smarter customer support helpdesk software and live chat for everywhere you sell.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.

See conversation summaries, suggested responses PLUS total handsfree responses.
Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
See full order history, lifetime value, VIP status, and customer sentiment
Auto assign and collaborate on email, live chat, voice,WhatsApp and social
View, refund, cancel or even duplicate Shopify orders without leaving eDesk

Preços

Avaliação gratuita de 14 dias

Entrepreneur 300

$49 / mês

ou $468/ano e poupe 20%

300 tickets per month
AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
Returns & Cancellations
Live Chat

Team - Agent based

$89 / mês

ou $828/ano e poupe 22%

Unlimited tickets
50 rule-based response automations
SAL Management
Add 5 Channels
Live Chat
Returns & Cancellations
24/7 support

Entrepreneur 2000

$199 / mês

ou $1,896/ano e poupe 21%

2,000 Tickets
Unlimited Agents & Channels
AI Summaries, Sentiment Analysis & Response Suggestions
Live Chat
Returns & Cancellations

Entrepreneur 300

$49 / mês

ou $468/ano e poupe 20%

300 tickets per month
AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
Returns & Cancellations
Live Chat

Team - Agent based

$89 / mês

ou $828/ano e poupe 22%

Unlimited tickets
50 rule-based response automations
SAL Management
Add 5 Channels
Live Chat
Returns & Cancellations
24/7 support

Entrepreneur 2000

$199 / mês

ou $1,896/ano e poupe 21%

2,000 Tickets
Unlimited Agents & Channels
AI Summaries, Sentiment Analysis & Response Suggestions
Live Chat
Returns & Cancellations

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços

31 avaliações

Avaliação geral

3,7

Pontuação por nível de classificação

77% das classificações são de 5 estrelas
24
13% das classificações são de 4 estrelas
4
3% das classificações são de 3 estrelas
1
0% das classificações são de 2 estrelas
6% das classificações são de 1 estrelas
2

Editado a 31 de julho de 2023

The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.

samawa perfumes

Emirados Árabes Unidos

About 1 month usando a aplicação

25 de agosto de 2017

We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.

Mango Tree Knobs

Reino Unido

Over 7 years usando a aplicação

28 de julho de 2017

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

Reytid

Reino Unido

Over 5 years usando a aplicação

20 de julho de 2016

An exceptional product from an exceptional company. Great product, amazing customer service.

Electrical Contractor Lighting

Estados Unidos

Almost 4 years usando a aplicação

2 de setembro de 2022

It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!

Shirtbox

Reino Unido

Over 2 years usando a aplicação

Questão respondida por xSellco Ltd 11 de outubro de 2022

Hello!

We are working to improve our interface but I'm glad our support team were there to get you started. We have a knowledgebase (accessible from your eDesk menu) that will explain all the features of eDesk and hopefully get even more out of it. Best Wishes, Eamon the Customer Support manager

Todas as avaliações