Customer Service Helpdesk App

Name: Customer Service Helpdesk App
Brand: xSellco Ltd
Rating: 4.4 (31 reviews)

A partir de $49/mês. Avaliação gratuita de 14 dias.

Classificação (4,4)

Avaliações

Programador

xSellco Ltd

Ver loja de demonstração

All of the details you need with our Ticket & Customer Views

Sobre esta aplicação

Lançada

12 de julho de 2016

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Categorias

Gestão de tickets de assistência , Conversa

Funciona com

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Faster and smarter customer support helpdesk software and live chat for everywhere you sell.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.

See conversation summaries, suggested responses PLUS total handsfree responses.
Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
See full order history, lifetime value, VIP status, and customer sentiment
Auto assign and collaborate on email, live chat, voice,WhatsApp and social
View, refund, cancel or even duplicate Shopify orders without leaving eDesk

Preços

Avaliação gratuita de 14 dias

Entrepreneur 300

$49/mês

ou $468/ano e poupe 20%

300 tickets per month
AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
Returns & Cancellations
Live Chat

Entrepreneur 2000

$199/mês

ou $1,896/ano e poupe 21%

2,000 Tickets
Unlimited Agents & Channels
AI Summaries, Sentiment Analysis & Response Suggestions
Live Chat
Returns & Cancellations

Team - Agent based

$89/mês

ou $828/ano e poupe 22%

Unlimited tickets
50 rule-based response automations
SAL Management
Add 5 Channels
Live Chat
Returns & Cancellations
24/7 support

Entrepreneur 300

$49/mês

ou $468/ano e poupe 20%

300 tickets per month
AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
Returns & Cancellations
Live Chat

Entrepreneur 2000

$199/mês

ou $1,896/ano e poupe 21%

2,000 Tickets
Unlimited Agents & Channels
AI Summaries, Sentiment Analysis & Response Suggestions
Live Chat
Returns & Cancellations

Team - Agent based

$89/mês

ou $828/ano e poupe 22%

Unlimited tickets
50 rule-based response automations
SAL Management
Add 5 Channels
Live Chat
Returns & Cancellations
24/7 support

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços

31 avaliações

Avaliação geral

4,4

Pontuação por nível de classificação

77% das classificações são de 5 estrelas
24
16% das classificações são de 4 estrelas
5
3% das classificações são de 3 estrelas
1
0% das classificações são de 2 estrelas
3% das classificações são de 1 estrelas
1

Editado a 31 de julho de 2023

The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.

samawa perfumes

Emirados Árabes Unidos

About 1 month usando a aplicação

28 de julho de 2017

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

Reytid

Reino Unido

Over 5 years usando a aplicação

1 de setembro de 2017

We've been using XSellco for over a year to manage all our incoming customer service e-mails, plus a bunch more. Great, easy to use software that streamlines our workflow a ton! Highly recommended.

Mmawarehousellc

Estados Unidos

About 4 years usando a aplicação

20 de junho de 2017

Really easy straight forward way to view orders and reply to emails, their service is always great and are quick to resolve any issues with the site.

Rinkit Ltd

Reino Unido

Over 3 years usando a aplicação

26 de outubro de 2017

xSellco is a very user friendly platform and they have an excellent customer service response. However it still needs to improve how to track the agents that reply to users messages.

Hickies

Estados Unidos

Over 3 years usando a aplicação

Todas as avaliações