MX: Helpdesk & Live Chat
- Prezzi
-
Gratis
- Valutazione
- 5,0 (4)
- Sviluppatore
- Mirasvit Ecommerce Solutions
Galleria immagini in evidenza
Free all-in-one inbox: manage email, chat & social messages and automate support workflows.
Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
- Unify all customer messages in one inbox and never miss a ticket
- Keep work organized by creating custom ticket statuses and workflow rules.
- Engage visitors with live chat and view ticket history to resolve issues fast.
- View Shopify order details directly in tickets (number, date, total)
- Get AI-powered suggestions for faster, smarter responses
Lingue
Inglese. Tedesco. Francese. Spagnolo. Italiano. Portoghese (Brasile). Portoghese (Portogallo). Polacco. Cinese (semplificato). Cinese (tradizionale). Ceco. Olandese. Danese. norvegese. Turco. Coreano. indonesiano. Giapponesee Tailandese
Funziona con
- Pannello di controllo Shopify
Categorie
Automazione dei flussi di lavoro
Messaggistica in tempo reale
Risposte automatiche
Recensioni (4)
- Il 100% delle recensioni ha 5 stelle
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Il 0% delle recensioni ha 4 stelle
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Il 0% delle recensioni ha 3 stelle
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Il 0% delle recensioni ha 2 stelle
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Il 0% delle recensioni ha 1 stelle
The MX team is incredible, and their ticketing and chat system is one of the best we’ve used on Shopify. The interface is clean, intuitive, and refreshingly simple, while still delivering all the core features that many other ticketing platforms lack. Their support is fast and responsive, and the customization options like workflow automations, custom ticket fields, custom statuses and customer fields allow us to tailor the platform to align with our business needs. We manage multiple Shopify stores, and our support team finds the system easy to use.
We really appreciate your amazing feedback! We’re thrilled to hear that you enjoy using our ticketing and chat system. Our team works every day to make sure our customers have the best experience possible.
We’re committed to continuously improving, and it’s reviews like yours that keep us motivated to make our customers happy.
My experience with Mirasvit was outstanding. They implemented a custom code enhancement for me in just 48 hours and resolved an infrastructure bug the same day I submitted the ticket. Their support was prompt, professional, and effective, providing clear documentation and solutions. This exceptional responsiveness and commitment to customer satisfaction make them a highly recommended extension provider.
Thank you so much for your amazing review! We’re thrilled to hear that our team could assist you quickly and effectively.
It’s always our goal to make sure our extensions and services help our customers succeed, and we’re happy to know we delivered that for you.
Thanks again for your recommendation, we truly appreciate it!
Incredible and easy to use! Plus, the developpers are really fast at fixing any issue that comes up. I highly recommend it. A game changer in customer support.
Thank you for taking the time to leave such a positive review. We’re glad to hear your experience with the app and our team has been great.
We're always happy to assist whenever you need it.
Assistenza
Assistenza app fornita da Mirasvit Ecommerce Solutions.
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Sviluppatore
Lanciata
15 ottobre 2025
Accesso ai dati
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Visualizza dati personali:
Clienti, proprietario del negozio
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Clienti
Nome, indirizzo email, numero di telefono, indirizzo fisico, geolocalizzazione, indirizzo IP, browser e sistema operativo
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Proprietario del negozio
Nome, indirizzo email, numero di telefono, indirizzo fisico
Visualizza dati del negozio:
Clienti, ordini
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Visualizza clienti
Dati dei clienti
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Visualizza ordini
Bozze di ordini, tutti i dettagli degli ordini degli ultimi 60 giorni, resi
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