MX: Helpdesk & Live Chat

Name: MX: Helpdesk & Live Chat
Brand: Mirasvit Ecommerce Solutions
Rating: 4.5 (9 reviews)

価格設定: 無料
評価: 4.5 (9)
開発者: Mirasvit Ecommerce Solutions

インストール

デモストアを表示する

Stay organized. Reply faster. Keep customers happy.

All-in-one inbox for email, live chat, and social messaging with automated support workflows.

Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.

Unify all customer messages in one inbox and never miss a ticket
Keep work organized by creating custom ticket statuses and workflow rules.
Engage visitors with live chat and view ticket history to resolve issues fast.
View Shopify order details directly in tickets (number, date, total)
Get AI-powered suggestions for faster, smarter responses

言語

英語、ドイツ語、フランス語、スペイン語、イタリア語、ポルトガル語 (ブラジル)、ポルトガル語 (ポルトガル)、ポーランド語、中国語 (簡体字)、中国語 (繁体字)、チェコ語、オランダ語、デンマーク語、ノルウェー語、トルコ語、韓国語、インドネシア語、日本語、とタイ語

連携対象システム・アプリ

Shopify管理者ページ

カテゴリー

ヘルプデスク

チャネル

ワークフローのオートメーション

チャット

リアルタイムメッセージ

自動応答

カスタマイズ

レビュー (9)

総合評価

4.5

評価レベルごとの件数

評価の89%は5つ星です
8
評価の0%は4つ星です
評価の0%は3つ星です
評価の0%は2つ星です
評価の11%は1つ星です
1

すべてのレビュー

2026年6月24日

Honestly one of the best support tools we've used on Shopify. The interface is easy to understand and simple without sacrificing any of the features that other platforms seem to miss. Workflow automations, quick response templates, custom ticket fields, custom statuses — it's all there. The MX team are very responsive and genuinely helpful. Highly recommend.

Jeanity.com

オーストラリア

アプリの使用期間：2日

Mirasvit Ecommerce Solutionsが返信しました 2026年6月25日

Thank you so much for your kind words and for taking the time to leave such a detailed review!

We’re really happy to hear that the app and its features are making your workflow easier, and that our support team has been helpful to you. Feedback like this means a lot to us and motivates the whole team to keep improving.

Thank you again for your recommendation!

2026年6月22日

Excellent support and always willing to listen to feedback. We asked for several new features and they had them added within a week!

Patio Lane

アメリカ合衆国

アプリの使用期間：8ヶ月

Mirasvit Ecommerce Solutionsが返信しました 2026年6月23日

It’s great to hear that the new features have been helpful for you. Your suggestions help us make the app better, and we’re always happy to support you with any ideas or requests you may have.

Thanks again for being a valued customer!

2026年3月16日

This is a good Live Chat and Ticketing app. It has limited customisation options, but for a basic and easy to use live chat function, it's working well doe us. Note: Don't use this app it via the Shopify admin panel as the notification sounds won't work. You need to set up a login via their website for full functions to work properly.

CustomIcing.com.au

オーストラリア

アプリの使用期間：23日

Mirasvit Ecommerce Solutionsが返信しました 2026年3月17日

Thanks so much for your review! We’re happy to hear the app is working well for you.

We appreciate your feedback on customization options - it helps us improve the app for everyone.