HelpDesk for Ecommerce support

HelpDesk for Ecommerce support

Avaliações (2)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 50% das classificações são de 5 estrelas
    1
  • 50% das classificações são de 4 estrelas
    1
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 0% das classificações são de 1 estrelas
7 de novembro de 2024

I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!

Aylala
Polónia
5 minutos usando a aplicação
Editado a 22 de fevereiro de 2022

Update: I was contacted by customer service and they have addressed my issues and I will remove this app and just stick to the LiveChat/HelpDesk integration I already have as I do not want to have to cancel my current service to start this app through Shopify as I will lose a year worth of communication with my customers. Worse customer service I have ever dealt with. Between this app and Live Chat if the support was as good as the product they would get 5 stars. I can't login or use my helpdesk and there is no help.

Coastal Gifts Inc
Estados Unidos
16 dias usando a aplicação
Questão respondida por TEXT 21 de fevereiro de 2022

Thank you for bringing this to my notice -- you've been waiting way too long to hear back from our Support team. I can definitely imagine how disappointing that must have been. My colleagues are already working on getting your issue resolved.

Thank you for the nice words about the product. If you have any comments or feature suggestions they would be greatly appreciated -- you can always reach us at apps[at]livechat.com ^DZ

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