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Pricing is very miss leading. Charge per agent and even on up charges like Slack integration is per user. For a newer APP with no reviews here their strategy seems to miss the mark.
Thank you for the feedback - really appreciate you taking the time to share it.
You're right - the naming should be more consistent across places like the app and website. We already use 'agent' on the pricing page, so sticking with that everywhere would help avoid confusion.
We’ve flagged this internally and will be looking into cleaning it up in the app - and we’ll also review how it's presented across the rest of the site.
Hope this didn’t take away too much from your experience with HelpDesk so far. If there’s anything else that felt off or could be better, we’re all ears!
I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!
Update: I was contacted by customer service and they have addressed my issues and I will remove this app and just stick to the LiveChat/HelpDesk integration I already have as I do not want to have to cancel my current service to start this app through Shopify as I will lose a year worth of communication with my customers. Worse customer service I have ever dealt with. Between this app and Live Chat if the support was as good as the product they would get 5 stars. I can't login or use my helpdesk and there is no help.
Thank you for bringing this to my notice -- you've been waiting way too long to hear back from our Support team. I can definitely imagine how disappointing that must have been. My colleagues are already working on getting your issue resolved.
Thank you for the nice words about the product. If you have any comments or feature suggestions they would be greatly appreciated -- you can always reach us at apps[at]livechat.com ^DZ