Vorgestellte Bildergalerie
HelpDesk ticketing system to easily manage multiple communication channels and customer relations.
HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations.
- Use solid collaboration HelpDesk features to solve client cases together.
- Automate ticket resolution with custom HelpDesk rules and macros to save time.
- Use HelpDesk AI to sum up any lengthy ticket and refine texts to fit you.
- Customize your message layout to respond professionally and stay consistent.
- Track customer insights using the shopping history in the HelpDesk ticket.
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Sprachen
Englisch
Für diese App ist keine Übersetzung auf Deutsch vorhanden.
Kompatibel mit
- Checkout
- LiveChat
- Zapier
- Salesforce
- Slack
- ChatBot
Kategorien
Workflow-Automatisierung
Preisgestaltung
Team
$34 / Monat
oder $348/Jahr mit einer Ersparnis von 15 %
- Paid users with admin or agent roles
- Unlimited free viewers
- 5 teams
- 5 forwarding addresses
- 5 reply addresses
- One custom domain
14-tägiger kostenloser Test
Business
$59 / Monat
oder $600/Jahr mit einer Ersparnis von 15 %
- Paid users with admin or agent roles
- Unlimited free viewers
- 100 teams
- 100 forwarding addresses
- 100 reply addresses
- 100 custom domains
14-tägiger kostenloser Test
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Alle Gebühren werden in USD berechnet. Wiederkehrende und nutzungsabhängige Gebühren werden alle 30 Tage in Rechnung gestellt. Alle Preisoptionen anzeigen
Rezensionen (2)
I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!
Update: I was contacted by customer service and they have addressed my issues and I will remove this app and just stick to the LiveChat/HelpDesk integration I already have as I do not want to have to cancel my current service to start this app through Shopify as I will lose a year worth of communication with my customers. Worse customer service I have ever dealt with. Between this app and Live Chat if the support was as good as the product they would get 5 stars. I can't login or use my helpdesk and there is no help.
Thank you for bringing this to my notice -- you've been waiting way too long to hear back from our Support team. I can definitely imagine how disappointing that must have been. My colleagues are already working on getting your issue resolved.
Thank you for the nice words about the product. If you have any comments or feature suggestions they would be greatly appreciated -- you can always reach us at apps[at]livechat.com ^DZ
Support
App-Support von TEXT
Oder besuche sein Support-PortalRessourcen
Dieser Entwickler bietet keinen direkten Support auf Deutsch an.
Eingeführt
6. Januar 2021 · Changelog
Datenzugriff
Damit diese App in deinem Shop funktioniert, benötigt sie Zugriff auf die folgenden Daten. Die Gründe dafür findest du in der Datenschutzerklärung des Entwicklers bzw. der Entwicklerin.
Persönliche Daten anzeigen:
Kunden, Shop-Inhaber
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Kunden
Name, E-Mail-Adresse, Telefonnummer, Physische Adresse, Geolocation, IP-Adresse, Browser und Betriebssystem
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Shop-Inhaber
Name, E-Mail-Adresse, Telefonnummer, Physische Adresse
Shop-Daten anzeigen:
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Kunden anzeigen
Kundendaten
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Produkte ansehen
Produkte or Kollektionen
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Bestellungen ansehen
Alle Bestelldaten für die letzten 60 Tage
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