HelpDesk for Ecommerce support

Name: HelpDesk for Ecommerce support
Brand: TEXT
Rating: 2.6 (2 reviews)

価格設定: 月額$34から。無料体験あり。
評価: 2.6 (2)
開発者: TEXT

HelpDesk: the easiest ticketing system for a team like yours

HelpDesk ticketing system to easily manage multiple communication channels and customer relations.

HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations.

Use solid collaboration HelpDesk features to solve client cases together.
Automate ticket resolution with custom HelpDesk rules and macros to save time.
Use HelpDesk AI to sum up any lengthy ticket and refine texts to fit you.
Customize your message layout to respond professionally and stay consistent.
Track customer insights using the shopping history in the HelpDesk ticket.

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

チェックアウト
LiveChat
Zapier
Salesforce
Slack
ChatBot

カテゴリー

ヘルプデスク

チャネル

ワークフローのオートメーション

ワークフローの自動化

オートメーションタスク

カスタマイズ

価格設定

Team

$34 /月

または$348/年で15%お得

Paid users with admin or agent roles
Unlimited free viewers
5 teams
5 forwarding addresses
5 reply addresses
One custom domain

14日間の無料体験

Business

$59 /月

または$600/年で15%お得

Paid users with admin or agent roles
Unlimited free viewers
100 teams
100 forwarding addresses
100 reply addresses
100 custom domains

14日間の無料体験

すべての料金はUSDで請求されます。定期請求と使用料に基づく請求は、30日ごとに行われます。すべての価格オプションを見る

レビュー (2)

総合評価

2.6

評価レベルごとの件数

評価の50%は5つ星です
1
評価の0%は4つ星です
評価の0%は3つ星です
評価の0%は2つ星です
評価の50%は1つ星です
1

すべてのレビュー

2025年6月23日

Pricing is very miss leading. Charge per agent and even on up charges like Slack integration is per user. For a newer APP with no reviews here their strategy seems to miss the mark.

Panda Motorworks

アメリカ合衆国

アプリの使用期間：約1時間

TEXTが返信しました 2025年6月25日

Thank you for the feedback - really appreciate you taking the time to share it.

You're right - the naming should be more consistent across places like the app and website. We already use 'agent' on the pricing page, so sticking with that everywhere would help avoid confusion.

We’ve flagged this internally and will be looking into cleaning it up in the app - and we’ll also review how it's presented across the rest of the site.

Hope this didn’t take away too much from your experience with HelpDesk so far. If there’s anything else that felt off or could be better, we’re all ears!

2024年11月7日

I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!

Aylala

ポーランド

アプリの使用期間：5分