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HelpDesk ticketing system to easily manage multiple communication channels and customer relations.
HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations.
- Use solid collaboration HelpDesk features to solve client cases together.
- Automate ticket resolution with custom HelpDesk rules and macros to save time.
- Use HelpDesk AI to sum up any lengthy ticket and refine texts to fit you.
- Customize your message layout to respond professionally and stay consistent.
- Track customer insights using the shopping history in the HelpDesk ticket.
包含未翻译的文本
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- 结账
- LiveChat
- Zapier
- Salesforce
- Slack
- ChatBot
定价
Team
$34 /月
或 $348/年（可节省 15%）
- Paid users with admin or agent roles
- Unlimited free viewers
- 5 teams
- 5 forwarding addresses
- 5 reply addresses
- One custom domain
14 天免费试用
Business
$59 /月
或 $600/年（可节省 15%）
- Paid users with admin or agent roles
- Unlimited free viewers
- 100 teams
- 100 forwarding addresses
- 100 reply addresses
- 100 custom domains
14 天免费试用
Pricing is very miss leading. Charge per agent and even on up charges like Slack integration is per user. For a newer APP with no reviews here their strategy seems to miss the mark.
Thank you for the feedback - really appreciate you taking the time to share it.
You're right - the naming should be more consistent across places like the app and website. We already use 'agent' on the pricing page, so sticking with that everywhere would help avoid confusion.
We’ve flagged this internally and will be looking into cleaning it up in the app - and we’ll also review how it's presented across the rest of the site.
Hope this didn’t take away too much from your experience with HelpDesk so far. If there’s anything else that felt off or could be better, we’re all ears!
I'm super happy we went with HelpDesk for customer service! It makes handling emails and automation a literal breeze, and the tags, macros, and AI are so useful!!! The AI actually helps instead of being a pain — really top-notch!
支持
应用支持由 TEXT 提供。
或访问支持门户数据访问
这个应用需要获得以下数据的访问权限，才能在您的商店中运行。 如需了解原因，请查阅开发人员的隐私政策 。
查看个人数据:
客户, 店主
-
客户
姓名, 邮箱, 电话号码, 真实地址, 地理位置, IP 地址, 浏览器和操作系统
-
店主
姓名, 邮箱, 电话号码, 真实地址
查看商店数据:
客户, 产品, 订单
-
查看客户
客户数据
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查看产品
产品 or 产品系列
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查看订单
过去 60 天所有订单的详细信息
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