Gorgias: Helpdesk, Chat & FAQ

We use this app for about 3 months, and we enjoy it! Our favorite things are the snooze button, we can leave internal notes btw the team and merge tickets so we can have everything organized. Of course, need a few adjustments, however, Gorgias is always improving and the customer service is always ready to help. Great!

From the very first interaction with Gorgias, our experience has been and continues to be brilliant. Our replatforming of our ticketing software was relaxed, easy and without any major issue. All minor issues were dealt with in a timely and patient manner. We are now up and running with a really cool system and our agents love it! The flexibility and intuitive design has made everyone's workload easier.

Such a great team! Their support agents are quick and helpful, as well as our awesome CSM! I definitely appreciate the town hall meetings and how client-focused the whole team is at Gorgias. They're always eager to hear from their clients and always pushing to make the app better for us.

Customer Service has been really great. There have been multiple times I've messaged directly into their chat feature and the rep has spent more than required time to help me. Highly recommend this app.

Amazing Service. Again again. And Gorgias is developing fast. A must for every start-up! Very versatile app and superb customer service 24/7

Gorgias customer service is above and beyond the standard tech experience, they are awesome to work with!!

We've been using Gorgias for almost a year (after migrating from Zendesk) and it has made our lives considerably easier. Handling tickets is super easy, the tagging system is intuitive, and we have integrated Gorgias with all the apps and systems we use, which saves us a lot of time.

Milan was awesome - really went out of his way to help me with ReCharge! Thanks again for the amazing help :)

We love Gorgias! It has helped our business to streamline our support and help center. We love the way their website chat works by pulling useful articles by "understanding" the intent of the customer.

I contact them whenever I have any questions and they always explain things kindly and in detail. I have received a lot of help in using the Gorgias site.