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Gorgias is the BEST helpdesk we've used so far and we've used several other platforms before moving to them. They have the most seamless sync with Shopify (both orders and customer data) and its easy to set up macros and rules. Their internal support team is superb as well!
We have been impressed with the easy transition to Gorgias from our previous platform and have been especially appreciative of all of the help from the onboarding teams to get us set up for success quickly!
We are delighted to see this review, Team. 🙏 There is nothing more rewarding than to know how satisfied you are both with our platform and our Team. We'll do our best to become even better in the future! 🤗
Moving from Zendesk to Gorgias has been the most wonderful experience!
It is so intuitively easy to use and this is so useful when training new staff members who have picked it up so quickly.
It has really transformed our customer service experience for both customers and our team - thank you so much for a fantastic product!!
You simply couldn't have made a better choice, right? ✨
We're simply blown away by this phenomenal review! Learning how our platform has been such a game-changer for you and your team is so wondrous.
We'll do our best to keep up that way - to continue to live up to your lovely impression of us. 💛
Easy to use and excellent customer service! Have had some issues, but customer service is fairly quick to respond and always provide a helpful answer.
Hey there! Thanks so much for the kind words and for taking the time to leave us a positive review! 🌟 We're thrilled to hear that you found our service easy to use and that our customer service has been rocking it! 💪🎉 We understand that issues can pop up from time to time, but we're always here to lend a helping hand. Thanks again for your support, and have a fantastic day! 😊
Excellent support. Integration was as smooth as it could be, and functionality is very impressive. Solid app, solid company. Highly recommended.
We've been using Gorgias for a year and I am continually impressed with the STELLAR CUSTOMER SUPPORT! Of all of the Shopify Apps we use, Gorgias has the fastest response time and they are very clear and easy to work with.
Great customer service app. Easy to use and install. Great customer service on their end too. Very impressed.
Silverette Usa Crew,
We're delighted to hear that you found our platform easy to use and install, and that you were impressed with our level of customer service. 🙏
Thank you for taking the time to share your experience! If you have any questions or need further assistance, don't hesitate to reach out. We're always here to help! 🤗
Great software! Makes chat and support much easier to work with clients. Thank you for the excellent support staff as well!
Great Helpdesk with shipstation integration.
⅓ of our requests are about shipping replacement items. We’ve connected Zapier with Gorgias, this way, we are able to ship a new item to the customer in one click.
Another thing we like is the ability to edit orders in Gorgias, without having to jump between the conversation with the customer & Shopify. Huge time-saver.