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We wouldn't be able to handle our incoming customer service messages efficiently without Gorgias. It's a no-brainer. Customer support is such an important part of our business. We're a small team and the AI Agent feature helps us tremendously. Definitely recommend if you're looking to step your game up on customer support.
Thank you, team DefineMe!
We agree that Support is an extremely important team in every company and are glad to hear that the AI Agent is making a big impact for them.
Really appreciate the recommendation!
support is non existent. I have sent 4 support emails over the last three days and no respons. Just a friendly AI that is useless. Secondly the software lacks many basic features like the ability to create filtered views that make sense. Something as obvious as "show me emails with no reply" doesnt exist. We sell in currency NOK, but Gorgias still show USD with the NOK amount. Go with the larger companies like Zendesk, Hubspot etc.
Hello AgeLab.no Team,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience has felt frustrating and that our response times did not meet expectations.
After reviewing your tickets, I can confirm that our team did respond to your recent inquiries. However, response times were impacted by a temporary surge in ticket volume, and we’re actively working to ensure faster turnaround moving forward.
Regarding the features mentioned, some workflows, such as specific filtered views, aren’t currently available in the exact format described, but your feedback has been shared with our Product team. As for currency display, Gorgias reflects the currency configured in your Shopify store, as data is pulled directly from Shopify without conversion.
Our team will also reach out to you again directly to ensure you receive any further assistance you may need. We remain committed to improving both our product and your overall support experience.
Thank you again for your feedback.
We’ve been using Gorgias for our Shopify store and it has completely improved how we handle support. Everything comes into one place including email, social media, and the live chat option on our store. The chat feature is smooth and makes it easy to assist customers in real time.
What we really like is being able to set up AI workflows. You control how the AI responds, build automations around common questions, and decide exactly when an agent should step in. The handoff from AI to a human agent is accurate and feels natural, which keeps conversations clear and professional.
This is a great tool for any Shopify brand that wants organized and scalable customer support.
Thank you for the thoughtful review!
We’re so glad Gorgias is helping you centralize support and scale with confidence. It’s great to hear the AI Agent hand over to agents feel seamless and professional; that’s exactly what we aim for.
We truly appreciate the recommendation!
Gorgias has been a game-changer for our customer support. Their AI bot handles a big chunk of the routine questions instantly, so customers get faster answers and our team can focus on the more complex requests that actually need a human. It’s helped us cut down response times, stay more consistent, and save a ton of time day-to-day without sacrificing the quality of support. Highly recommend for any brand looking to scale customer service efficiently.
Thank you for this review!
We're truly glad to hear Gorgias has has such a positive impact on your support team. It's great that we are able to help you scale efficiently while keeping quality high, and appreciate the recommendation!
We'll keep building new cool features in 2026 too!
Gorgias' AI Agent has helped automate a significant portion of quick response tickets, while keeping our CSAT and FRT metrics sky high. It's cost-effective and easy to train and navigate - highly recommended!
Thanks so much, team Dropps!
We’re glad to hear the AI Agent is helping you automate effectively while keeping your CSAT and FRT strong. It’s great to know it’s been both cost-effective and easy to use.
We really appreciate the recommendation!
We have used Gorgias for years. Georgias has a lot of feautures and works well with Shopify, but recently costs have gotten out of hand. It is very expensive. Gorgias cost me $1,000 last month for less than 50 inquiries, which works out to about $14.50 per inquiry which is obscene. Support is non-existent even though I own the store I unable to get support. I am now evaluating other service due to horrendous cost and complete lack of support.
Hi there,
Thank you for sharing your feedback. We understand how concerning unexpected charges or unclear billing can feel, and we’re glad we were able to look into this together.
After reviewing the account, our team clarified that the charge in question was not solely related to Gorgias and walked through the billing details to clear up the confusion.
We appreciate you taking the time to share your perspective, as it helps us continue improving both our pricing transparency and support experience.
Gorgias’ AI Agent has been an absolute game changer for our support workflow. We’ve been continually impressed by how seamlessly it handles customer inquiries with accuracy, clarity, and a truly human-like tone.
Our customers are guided through processes, like returns, without any friction. The AI Agent automatically provides a personalized return link, outlines the specific approval requirements, and clearly communicates the refund timeline once the item is received. It’s the kind of consistency and precision we’d expect from a seasoned support rep.
What’s even better? Customers love it. Our AI Agent earned a 5/5 CSAT on a recent interaction, which speaks volumes about both the experience and the trust it builds with shoppers.
Thank you for the amazing feedback, Willo team!
We're thrilled the AI Agent is delivering accurate, consistent, and human-like support.
Even better that your customers are loving it too! Hearing it’s earning 5/5 CSATs and building trust means the world to us!
We’ve been using the Gorgias AI Agent for a bit now, and I wanted to share a quick win we had with it. A customer reached out asking to update the shipping address on their order (#144269), and the AI handled the whole thing on its own — confirmed the address, asked the customer to double-check, and updated it once they said yes.
The customer gave it a 5/5 CSAT, which pretty much lines up with what we’ve been seeing overall. It’s taken a lot off our plate and made our support feel faster and more reliable.
If you’re thinking about adding AI to your support team, this has genuinely been a solid upgrade for us.
Hey, Montkush team! Thanks so much for sharing this win!
We love hearing about all the positive AI Agent stories, and are really glad to see how it handled the address update smoothly and earned a 5 star CSAT!
Also truly appreciate the recommendation!
I've been very satisfied with Gorgias in my time using it for 2 brands - user-friendly, plug and play with a lot of integrations, and solid reporting.
We have recently upgraded to automations and AI, and that has boosted our CS productivity, reducing wait and resolution times, as well giving our customers more solid information without having to reach out. Would definitely recommend!
Thanks so much, Express Water team!
We're glad to hear Gorgias has been a great fit across both of your brands. It’s also awesome to know that our AI Agent helped boost your team's productivity and enhance the overall customer experience.
Truly appreciate the recommendation!
The Gorgias AI Agent has been a great extension of our CX team. It understands our policies, communicates clearly, and helps streamline returns, exchanges, and everyday questions. If you’re looking to scale support, this is a great solution.
Thank you so much!
We're happy to know that the AI Agent is working so well for you. It's really great to hear it's handling policies and common workflows smoothly.
Also super appreciative of the recommendation! We'll keep doing our best to support you.