Gorgias

⅓ of our requests are about shipping replacement items. We’ve connected Zapier with Gorgias, this way, we are able to ship a new item to the customer in one click.

Another thing we like is the ability to edit orders in Gorgias, without having to jump between the conversation with the customer & Shopify. Huge time-saver.

Great alternative to many customer care platforms. What I love most about Gorgias is the continuous evolving mindset of the team to use the best technology and incorporate in the customer experience process. My team has been using it for two weeks and are quickly learning and exploring all the different functionalities

Gorgias seamlessly integrates with Shopify, providing easy access to the information that agents would need when resolving customer inquiries. Mostly, Gorgias has a super easy-to-use interface eliminating tiresome training time, great integrations, and valuable analytics that help us tag and understand what our business should prioritize in order to better serve our customer. To top it all off, the Gorgias team is responsive, agile, and constantly developing a better product. Highly recommend - if you are on Shopify, it is a must.

Gorgias helps us combine all points of Customer contact to one easy to reach area. They are always there to chat if you have any questions and I haven't ran into a problem they couldn't help with in under 2 minutes! Excellent customer support for a fantastic program!

I received help from a lady name Bojana. She was polite and most of all helpful in achieving what I needed done. Gorgias is a great app with outstanding Customer Support.

Great customer service. Some app partners we have are very dismissive when I reach out to them, but Gorgias always goes above and beyond to make sure there is clarity and that I actually understand the answer. Special should out to Emilija who assisted me on my last inquiry : )

Zoran was super helpful! Quickly answered my questions and even made a video explaining what the issue was. The Gorgias app has been very helpful and has allowed us to serve our customers better. Having it sync with shopify makes answering emails much easier. The customer service we have experienced with Gorgias has been fantastic!

Gorgias is a lifesaver. We have a lot of customer queries from different channels (Facebook comments, Messenger, Instagram, several email boxes, etc.) and Gorgias allows us to manage all of those channels efficiently. The macros and the fact that it pulls Shopify data into Gorgias is a tremendous time-saver. We love it!

The features of this app make it so easy to interact with customers and I was really impressed with the onboarding process. Jami was amazing. She walked me through the app features that she felt would best meet the needs of my business. This was very impressive and showed that she had taken the time to learn about my website and my brand. The app itself is just as amazing. Gorgias makes things really user-friendly with the toggle on and off feature. I have not taken the time to explore all of the features but it seems to me Gorgias has provided a one stop shop for all things customer service.

So happy with Gorgias! It has the most helpful integrations and is a great platform to handle multiple CS inquiries in one place. Instead of using 23948723 different services or opening yet another tab, you can just handle everything right in Gorgias. So useful!