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Offers so many great features to support your Customers as a business Team. Always evolving and offer continued education. Great staff and helpful speedy Team members. Thank you.
Hey, Ketolibriyum Team!
Thank you so much for your kind words and positive feedback! We are delighted to hear that you have had a great experience with our Team and that our features have been beneficial for your business.
Our Team is dedicated to providing excellent customer support and continuously improving our services. Your feedback serves as motivation for us to maintain high standards and enhance our offerings.
We truly appreciate your support and look forward to continuing to serve you. 🙏
Despite trying for months, discussing back and forth with support, me and my partner never found a way to get notifications on our mobile devices to work. Also be advised, that you will regularly be logged off your mobile device resulting in you missing important live chats from customers. I don't recommend Gorgias - sorry.
Thank you for taking the time to share your experience with us, Team.
We truly regret to hear about the challenges you've encountered regarding notifications on your mobile devices and the inconvenience caused by being logged off unexpectedly.
We fully understand the importance of timely notifications and seamless accessibility to our platform, especially in managing live chats with customers. Rest assured, we are taking your feedback seriously and are investigating this matter to ensure we have found a resolution for you.
Once again, we regret for falling short of your expectations and thank you for bringing this matter to our attention. Your feedback helps us to continually improve our services for all our clients.
Best helpdesk for shopify by far.
We were looking for a help desk to make our life easier and I have to say even though our needs are very specific we are 100 % satisfied.
It is simple to set up, the possibilities are endless and they have awesome support.
They are not the cheapest, but the money is worth it.
Thank you for your kind words, Fabini! 🤩
We're thrilled to hear that our helpdesk has made a positive impact on your business. Your satisfaction is our top priority, and we're here to support you every step of the way. 🫶🏻
Stellar platform. Always lightning fast replies from support. New feature roll outs are on point and provide continuous value.
Been a customer for 3 years with no plans of changing. Simply put we're huge fans.
Thanks a million for the stellar feedback! 🌟 Thrilled to have you with us for 3 amazing years! 🚀 Your support means the world to us! Rest assured, we're cooking up even more goodies to keep boosting that value for you! ✨
Genuinely got no idea what we would do without Gorgias. We don't just use it for customer support and sales - we've even piggybacked onto it's ticketing system for internal workflows so staff aren't jumping between lots of different pieces of software.
We looked at a lot of solutions this time last year and Gorgias was the only one that really had everything we wanted. 12 months on and we only plan on using it more heavily in more areas of our business.
The only pointers I would give the staff here would be a) improve your search functionality! It's shocking! I'm saying this lightheartedly but I sometimes can't believe how hard it is to find an old ticket. b) We are heavy phone users and would like access to some of the phone events as triggers in some of the automation workflows.
Thanks to the Gorgias team anyway. We're building an amazing business on top of you.
Major kudos to our Gorgias Fam! 🌟
Thanks a bunch for your glowing review and for providing invaluable feedback - noted! We're so stoked we could swoop in and save the day when you needed us most.
We can now only wish you at least another year (or more) of the same, and see you on the next renewal date. 😉
The integration was one of the easiest integrations I have experienced. The platform is very user-friendly and offers a lot of room for growth. Billing is based on the number of tickets, not the number of users so this can work very well for people who have a lot of users that interact with the tickets however the overall ticket count is lower. It is cost-competitive also. They offer additional revenue-driving features that are very nice because everything is housed in a nice platform rather than having to go to different apps and platforms. I have worked with their support on several questions and they have always been very responsive. This is a must-have tool if you want to bring your user experience. The default review process of the agents gets responses so we get real-time feedback on how support is going. Everything in the past never got much of a response rate. Great tool .
Hi MaxBotix,
Thanks a bunch for sharing your fantastic experience! 😊
We're thrilled to hear that our integration process was a breeze for you and that you find our platform user-friendly. It's awesome to know you appreciate the flexibility of our billing model and the added value of revenue-driving features.
We're especially delighted to hear that our support team has been on point for you. Your feedback fuels our motivation! 🚀
Thanks for making us a part of your user experience journey. 🫶🏻
We are overall very happy with Gorgias and all the features it offers. The support team is quick and easy to work with and always answers our questions in a timely manner :) There are many features we enjoy about this platform!
That's fantastic to hear, Big Barker Team!
We're more than thrilled to know that you've been having such a great experience with us. Clear explanations and understanding of your queries are our top priority, and it's awesome to hear that we're doing a good job.
If you ever need more assistance, you know where to find us. 🙏
Good app, but the customer service is lacking, which is ironic seeing as it is a customer support app. It would be a 4-5 star rating if the customer support was better. They takes ages to reply, there was even a time where the team were on a retreat, and live chat was just turned off. The automated live chat rarely answers the query you have. But I would still recommend the app.
Dear Team,
Thank you for taking the time to share your feedback with us. We appreciate your honesty and want to acknowledge the inconvenience you may have experienced.
I would also like to address the trouble caused by our limited chat availability during the company retreat. While our chat support was limited during this period, we did have email support available to assist with any urgent matters. Additionally, we made sure to display a banner on our chat informing our clients about this change, along with a note about potential delays in response times.
We understand the importance of timely assistance, and we want to assure you that your concerns are a top priority for us. The purpose of our retreat was to enhance our strategies and plans for the future, ultimately aiming to improve our service to better meet your needs.
We genuinely value your recommendation despite the challenges you encountered, and we want to assure you that your feedback is crucial in helping us enhance our services.
If you have any specific issues that still need resolution, please feel free to reach out to our team, and we will do our best to assist you promptly.
Thank you again for bringing this to our attention. We highly appreciate your patience and understanding.
So grateful for the quick and responsive support team at Gorgias!
We're delighted to hear that you've had a positive experience with our Support Team!
Providing prompt and helpful assistance is a top priority for us at Gorgias. Thank you for your kind words and for recognizing our efforts. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Thanks once again for this 🌟 review!
ALWAYS timely and helpful customer service. I can't fault Gorgias, their features, developments, and customer experience.
Hey, Mr Pool Man Amazing Team!
We are truly committed to delivering the best possible experience, and your feedback is the testimony that we're doing a pretty great job.
On behalf of everyone here at Gorgias, we would like to thank you for your more than kind words! 🌟