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A great solution for the multiple ways for the different ways customers communicate with our store.
Previously the setup was opening multiple different apps and URLS which was hard to keep track of with the multiple members of team unsure who has done what.
With Gorgias we have only 1 inbox now for our emails, chats, socials, Trustpilot and we can be sure all communication is answered efficiently and tracked well.
The automatiions are also a time savee with good spam detection, macros for quick replies and rules to assign tags and statuses.
The personalised onboarding and support are great also.
Highly recommended product.
🌟 Thank you for your glowing review! 🌟
A single place that covers all your channels, automation features, and personalized support is what we're all about, and we're delighted that you've found them valuable.
Your recommendation means a lot to us, and we're here anytime you need assistance or have more feedback to share.
Cheers to smoother operations with Gorgias! 🚀
Just started to using this app and its very userfriendly, simple and functional. Support team always ready to solve your problem. They are very helpful.
I've only been using this for 24 hours and I can already say three things:
1) the feature set is SPOT ON for what I need as a small business. Everything I need with no extra fluff.
2) As a former SaaS developer and product manager, I especially appreciate the UI/UX, as well as the open, integration-friendly architecture.
3) Support is TOP-NOTCH. Alex has already helped walk me through many things I needed help or recommendations on.
HIGHLY RECOMMENDED. Better than ZenDesk, FreshDesk, ...
Chris
https://arialattner.com
Great support, always kind and to the point. They are very responsive and help out with every question you throw at them.
Gorgias has streamlined our customer service responses. Their customer service team has always been very receptive to requests and helping me find solutions.
Great support team, quick to answer. Love the way it pulls in emails and FB chat (among other things)
We just changed to this app. Their customer service is prompt in assisting us with our concerns and providing resolutions.
It is always a pleasure to chat with and get help from the support team, both Aleksandra and Nikola. And the Gorgias software is a pleasure to work in.
Really great responsive customer service team! I highly recommend using Gorgias to ease and streamline customer service!
Fantastic app and fantastic support. The app is a game changer with all the automation and ease of use for my CS people. Support is great particularly during COVID time with good support to clients.