Gorgias , 692 anmeldelser
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Efter bedømmelse
Fantastic app and fantastic support. The app is a game changer with all the automation and ease of use for my CS people. Support is great particularly during COVID time with good support to clients.
Currently using Gorgias and really happy with it's integration into our current business! Super easy to use and the customer service team have been great when we have needed them. Would reccomend to others!
I have been using this app for a while and find it really efficient and has dramatically reduced my admin time.
It's the only Help Desk that I need! Good thing I found them first. I didn't need to look for an alternative.
Their support also answers very quickly!
I have had a great experience on my second try on getting Gorgias set up. The first time there were many issues. Amy Elenius reached out to me and has worked with me to get all my issues resolved and up and running. I look forward to growing my business by offering excellent customer service now that I have the perfect tool to do it. Thank you
Dear Team,
We're sorry to hear how you feel about your experience with Gorgias, and about everything you've stated.
We can assure you that we are committed to resolving these matters, and are sorry that you remain dissatisfied despite all our efforts and advice on the resolution of all the issues in question. We have addressed the ones you have been having by asking for more information which would immensely help our Advanced Tech Team investigate these queries further.
This being said, we'd be more than happy to have this worked on and sorted out for you as soon as we've been provided with the necessary pieces of information.
We're sincerely grateful for your patience and cooperation.
Can't remove this app from our site completely. The chat window keeps popping up, unable to find a solution on their site.
Hi Luxe Fabric Supply team!
We sincerely apologize that our service was not satisfactory for you. We aim to provide the most excellent customer service and carry our business to high standards. ⭐️
Your feedback is truly appreciated and helps us improve our Knowledge Base. We've reached out to you privately with detailed guidelines on uninstalling the chat widget from your store!
Thank you for your time.
Infinitely better than Zendesk. Gorgias' automation is far more intelligent and truly allows you to cover all communication, turning your CS efforts into a real revenue-generating channel. Being able to report on revenue is a big one for CS too. Team are amazing. Thanks Lucas, Billy, Richard and Mustafa!
Gorgias team was very helpful whenever some issue came up. They would respond and provide for solution within 24hr without failure!
Good app overall and support has been great as well. I typically get quick responses. I would recommend.
We've just started but has been good so far, our customer service team is already seeing an increase in the efficiency of their work.